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NEC Presentation V.2
Transcript of NEC Presentation V.2
is disadvantaged by location
iCentre - Enabling better quality education in schools
New South Wales
Australia’s most unique Territory
45,000 school aged children
Improving Australia’s education system
Where to next?
a brighter world
NEC’s vision is to continue to “Brighten the World for Students” in the Territory through lightening the load and reducing challenges for teachers!
a brighter world
70% of schools are very remote
34 schools have 100% indigenous enrollments
Every day, our innovative solutions for society contribute to greater safety, security, efficiency and equality, and enable people to live brighter lives...
Continual service improvement
Inclusion of curriculum based resources
Commercialise and broaden reach
Increase uptake to realise benefits
Single location for all ICT documentation
Technical and Procedural Information
Events and Change Calendar
Core ICT Infrastructure
Distributed ICT Infrastructure
Detail all major outages
Detail all known problems
Provide Post Incident Reports (PIR)
Allow end users to report and track the status of incidents
Allow ICTC’s to manage and escalate issues within their schools
Service Level Reporting
Internet Usage Reporting
Helpdesk Reports and Trending
New Project Requests
Status of existing projects
NEC Service Desk Documentation
NT School discusses the benefits of iCentre
iCentre and Benefits featuring NT Dept. Education CIO
"It provides a modern and convenient approach to support staff in delivering education outcomes"
Challenges for remote teachers
Lack of awareness and trust of ICT services