Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


IT Customer Service

2013 Goals - WSNC and All Employee Meeting

Mark Cecil

on 7 February 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of IT Customer Service

Navigating Customer Service Improvements Meeting Healthcare Requirements
Through IT Leadership When you're dealing with, INNOVATION
MADNESS You can't expect us to be perfect. Customer Satisfaction 2010 2011 2012 solicit feedback establish
goals review
results implement
changes (lowest score) IMPRO E SATISFIERS: Security/Privacy,
Above & Beyond,
Professionalism DISSATISFIERS: Equip Support, Network Support, Access, Timeliness compare staffing strength
to timeliness &
availability Assessment
Analysis Understand
Demand Identify
Limitations Complete SL
Transfer Identify
Opportunities Focus
Actions Assess
Impact Report
Progress Advocate -communicate needs
-report metrics
-feedback cust svc 1 2 3 4 - Customer Technical Review Council - Quarterly Metrics Review - Standardize Facility Model Right Tools for the Job - Stabilize Service Lines
Full transcript