Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Do you really want to delete this prezi?
Neither you, nor the coeditors you shared it with will be able to recover it again.
Make your likes visible on Facebook?
You can change this under Settings & Account at any time.
Transcript of Customer Culture
Dat was het voor vandaag...
Of mensen die het er volstrekt NIET mee eens zijn en dit kwijt willen?
Emotion - make hem feel it
Scale - make it available
Multi sensory - activate the senses
PX - 6 principles for memorable experiences
+ Choice and transparency
- Bad choices
The moral of the story
Consistency - make it logical
Minimal mental effort - make it easy
Safety & Reliability
Remove all reasons for our target passengers not to fly with Transavia.
Deliver a memorable and distinctive experience
Immersive - make them forget time
It's all about the ''C'' word
Systems & processes
Leverage our culture and build a growth mindset
+10% on the main PX drivers = 22,8 million revenue effect
We did the math...