Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Customer Culture

No description
by

Rob Abspoel

on 4 October 2016

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Customer Culture

Zijn er vragen die ik mag beantwoorden?
Why bother?
Dat was het voor vandaag...
Of mensen die het er volstrekt NIET mee eens zijn en dit kwijt willen?
140
Emotion - make hem feel it
Scale - make it available
Multi sensory - activate the senses
PX - 6 principles for memorable experiences
+ Choice and transparency
- Stress
- Bad choices
- Disappointment
The moral of the story
Consistency - make it logical
Minimal mental effort - make it easy
Ease
Ease
Safety & Reliability
Speed
Comfort
Remove all reasons for our target passengers not to fly with Transavia.

Deliver a memorable and distinctive experience
Immersive - make them forget time
Experience
It's all about the ''C'' word
Digital
Great PX
Attitude
Behavior
Systems & processes
Culture
?
Leverage our culture and build a growth mindset
Lever 1
Lever 2
Lever 3
Commodities
Goods
Services
Experiences
Transformations
Extract
Make
Deliver
Stage
Guide
PXI 77
+10% on the main PX drivers = 22,8 million revenue effect
We did the math...
Full transcript