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Transcript of Customer Culture
Dat was het voor vandaag...
Of mensen die het er volstrekt NIET mee eens zijn en dit kwijt willen?
Emotion - make hem feel it
Scale - make it available
Multi sensory - activate the senses
PX - 6 principles for memorable experiences
+ Choice and transparency
- Bad choices
The moral of the story
Consistency - make it logical
Minimal mental effort - make it easy
Safety & Reliability
Remove all reasons for our target passengers not to fly with Transavia.
Deliver a memorable and distinctive experience
Immersive - make them forget time
It's all about the ''C'' word
Systems & processes
Leverage our culture and build a growth mindset
+10% on the main PX drivers = 22,8 million revenue effect
We did the math...