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Twitter Training @UNDP

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UNDP Social Media

on 5 June 2016

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Transcript of Twitter Training @UNDP

Twitter Basics Twitcablary Twitterer
You post tweets
You tweet information
Never twit or twat J I’ll c u l8ter
B4 2 if u r lucky Grow your community Find & Engage Quality Followers Golden Rules Twitter Lexicon Following - connecting with other people

Followers - people on Twitter following you - can see your updates

@ - before a user name to send messages to individuals - also use for replies

RT - Retweet - passes on messages to the Twitterverse. Tweet will show in your timeline.

# - adding context to your tweets, promotes your topic.

D - direct message, private between 2 users following each other. 3 options: "Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work." Why Twitter? 200 Million Twitter Accounts One billion tweets per week 177 million tweets sent on March 11, 2011. # 572,000 new accounts created on March 12, 2011 “We aspire for UNDP to be a world class
knowledge-based organization.” What is Twitter? Journalists are there easy accessible - no account needed to read tweets
& global reach Show the human side of UNDP Engage in Dialogue Raise Awareness Build Trust Listen A microblogging service that allows users to post (“tweet”) content limited to 140 characters in length Imagine being able to send a text message to 30,000 people. Imagine your words being passed on by 5ppl. Then 20. Then 100 Imagine being able to see what most people are talking about right now Give credit – find out if person/organization you are referencing has a Twitter account

Provide context - reference link, hashtags, where you are, no blind links

Make it interesting - quality over quantity, not just self promotion - it's a conversation. Use photos & videos

Use URL shortener (e.g. bit.ly) to save space & track clicks

Don’t link to corporate news clippings, pdfs, articles requiring subscription but to easy accessible online content Twetiquette Bear in mind: You are UNDP’s human face on the social web

Be objective and impartial

Reflect the views and opinions of UNDP

Refrain from singling out a member state

Be careful when retweeting & linking to external sites - could be viewed as endorsement

Include name of agency, fund, programme, senior official mentioned

Be careful with negative comments

More than 1 Twitter account? Check which one you're posting on

Triple check your updates - you can delete your tweets from your own timeline but not from someone else's (Retweets!) Tweeting from Events Note taking for yourself

Key takeaways for non-participants

Join the conversation

Make new contacts and gain followers

Thought leadership Follow the right people

Insightful comments

Thoughtful responses to thought leaders

Interesting news from UNDP Go for quality followers, not quantity

wefollow.com (most popular Twitter accounts by topic)

muckrack.com (Journalists) Tweetdeck
Hootsuite, ...
--> follow what's happening in your Country Office &
schedule your tweets for all timezones Platforms for Twitter TwitterCounter Free Monitoring Tools TweetReach Klout.com Twittergrader Hashtracking.com A word to the wise Challenge Get in groups of 3 or 4 and craft a tweet and make it good! Homework Commit to at least 3 tweets a day:

1 original post, 1 @reply and 1 RT

= requires you to contribute, participate, listen Good vs. Bad Tweets @svbroc Twitterer of the Month in one month, the training participant w/ most followers will be awarded!

mention in social media update
tweet on undp's global Twitter account
update on Teamworks Useful resources External
mashable.com (and other online magazines)


follow me on Teamworks

join UN social media space on Teamworks Helen Clark, UNDP Administrator just a selection, there are many more... Source: blog.twitter.com/ Tools: Twitpic, Twitvid, etc... Use common sense - if you are not sure if this tweet is ok, don’t post it! Transparent about it = sympathy from their followers, news coverage & a spike in donations
Dogfish Head Brewery turned the tweet into a CSR call to action Code of Conduct for Int'l Civil Servants Twitter Faux Pas Mobile Tweeting Text message to 40404 starting with D @UNAIDS (if you have set up Mobile Tweeting & are located in the US) Search & create lists

http://listorious.com/tags Search.twitter.com – trending topics

Spot spammers
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