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PIAT!

Putting It All Together
by

Jessica Weckenman

on 16 June 2013

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Transcript of PIAT!

Jessica Weckenman
ASM Doylestown Main
Starbucks Coffee Company

Putting It All Together
Our Partners
Our Coffee
Creating Inspired Moments
"We're called partners, because it's not just a job, it's our passion."
Our Customers & Our Neighborhoods
"When we are fully engaged, we connect with, laugh with, and uplift the lives of our customers- even if just for a few moments."
"It always has been, and always will be, about quality."
"Most of us never qualify for life's grand awards: no Oscar, no Emmy, or Nobel Prize. But we all have a shot at one worthwhile pursuit- the chance to deliver quality in all that we do for others. Quality comes from the head, the hands, and the heart; it is never an accident, always an intention. Take good and make it great. Take great and make it best." --Dan Zadra
Our Mission: to inspire and nuture the human spirit- one person, one cup, and one neighborhood at a time.
Our Stores & Our Shareholders
"When our customers feel this sense of belonging, our stores become a haven, a break from the worries outside, a place where you can meet with friends."
Store Turnover
Assessing the current staffing and scheduling needs, and capitalizing in order for the store to run efficiently.
Total Turnover YTD: 80% YTD
Accomplishments
Three high potential baristas have been identified and recently promoted to shift supervisor.
An ASM candidate has been identified and will be moving stores as a part of her development.
Customer Voice
82% YTD
95% for the month of May, currently 92%
Partners fully understand how to "Create Inspired Moments"

QASA
99% for our second audit, 97% YTD
Partners complete the tasks assigned to them in the DCR and DRN

Relay For Life
Using 2 Verismo machines and cambros filled with iced and hot coffees, we delivered over 1,000 free coffees, iced coffees, espressos, americanos, and lattes throughout the course of the day.
Starbucks raised $634 from 3 raffle baskets to contribute to a total amount of $220,000.
At Home Coffee
Goal: 105.5 units per week
Actual: 104.6

Coffee Tasting
All partners are fully up to date with the coffee tracking chart
Partners truly "live" the coffee of the week, every week and enjoy sharing the coffee with customers through samples
Sales
Currently -$8,396 behind in target
However, our Controllable Contribution is $13,406 and our Total Contribution is $12,018

Labor
Our labor YTD is in (0.2%) the required range.
Accurately forecasting schedules
Checking punches daily and altering the schedule as needed in order to stay on track in labor.
Why?
What?
Measurable Results
Average ticket
$4.70, $4.65, $4.84, $4.81
Customer Voice results= 95%
Additional Results
Customer loyalty
Increased sales
Increased labor
Increase in store morale
Moving forward
Full transcript