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Crisis Prevention Intervention

Learn how to manage clients behavior safely even during the most violent moments.

Heather Littmann

on 26 April 2012

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Transcript of Crisis Prevention Intervention

CPI Training Objectives:
to determine why the behavior is happening and what you can do to eliminate it
learn safe ways to escape a situation as well as holds that are safe for yourself and the client Crisis Prevention Intervention What a client may be feeling, and what you should do about it Anxiety: a noticeable change in the clients behavior To be supportive in this situation, a staff should have an empathetic and non-judgmental approach to lessen the clients anxiety Defensive: this is where a client will become hard to control and they will start to challenge staff to be directive in this situation, a staff should
setting limits for the clients and give them options Acting Out Person: This is where the client has a
complete loss of control In this situation, a staff should act out into crisis prevention intervention by having a safe holding position to control the client until they can control themselves once again Tension Reduction: decrease in physical and emotional energy staff should create a therapeutic rapport by being able to communicate with the client again and try to regain their trust 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension Reduction Vebal Intervention 1. Questioning:
Information Seeking - regular every day questions
Challenging - questioning staff, trying to create a power struggle
answer their questions, but limit them
try to stay on topic, or redirect
2. Refusal: will not agree with anyone, will not participate and a loss of interest
Interventions: set limits for the client and give them options
3. Release: the client will have an emotional outburst
Intervention: allow the client to vent, remove any other clients from the situation
4. Intimidation: the client will try to threaten the staff or put them down
Interventions: take this very seriously, get help if you need it and be sure to document the situation
5. Tension Reduction: this is where the client will have a decrease in emotion and will have a lack of trust in staff members
Interventions: reestablish communication with the client to regain trust Personal Safety Techniques Strike Grab hit
spit bite
hair pull
choke Personal Safety Techniques cont. Strike: a weapon coming in contact with a target
Move the target Grab: the control or destination of part of ones anatomy
Gain physiological advantage
find the attackers weak point
find leverage
get momentum
stay calm
make a plan
use suprise for more information on CPI training please visit:
http://www.crisisprevention.com/Specialties/Nonviolent-Crisis-Intervention (all information provided from nonviolent crisis intervention participant workbook).
Full transcript