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30 Tips to Better Customer Service

Sharpen your customer service skills.
by

Annette Pettit

on 7 October 2013

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Transcript of 30 Tips to Better Customer Service

30 Tips to Better Customer Service
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I
Customer Service is not a Walk on the Beach!
It is something we always need to work at.
Treat our customers special! Give them a sense of being a Very Important Person to us.
Make the customers' problem your problem.
By solving their problems and needs, you
create a partnership.
Keep employees excited about working for us!
Build relationships with our new employees. Don't make "love me or leave me" relationships. If you don't show the love, leaving is inevitable.
An enthusiastic and positive work environment is appreciated by our customers.
Everyone is a leader when it comes to customers service.
Listen. Engage our customers in conversations. Listen to their ideas and suggestions. Make our customers part of our process for improvement.
Make it personal. Customers like to go where there are people they know, they like and they trust.
Dealing with difficult customers is a fact of food service life. These "negative" customers can lead to employee burnout, low staff morale, or be responsible for someone leaving the job entirely.
We should always try to see our operation from the customer’s position to ensure the best experience.
Every so often, surprise and delight your customers by doing something truly extraordinary.
From the customer’s point of view, the psychology of lines require that there be some “value-added” result as a consequence of waiting in a line.
Too often, employees view customers who “screw up” and misinterpret published hours of operation, pricing, directions, etc. as being
difficult (i.e., “If only they’d read!”)
when these customers should be treated exceptionally well.

After all, due to a misunderstanding, their expectations have not been met.

"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
-Mahatma Gandhi
Make promises you will keep.

Not plan to keep them. Will keep them.
Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “We will be serving chicken tenders on Tuesday”, make sure they are served on Tuesday. Otherwise, don't say it. Think before you give any promise - because nothing annoys customers more than a broken one.
Be helpful!
To often on a university campus people get the run around. If you have a chance to allow someone to sit and relax while you make some contacts for them to talk or see the right person, they will appreciate it! In dining we are often a place where anyone can come and if we can help someone we should make a point of doing it. Perhaps they need a sauce that we overlooked, help with carrying their meal because they are on crutches; let them know you are willing to help make their day! How many people do you think they will tell about how helpful you have been?
Ask customers how
you
are doing. Customers are usually thrilled to have the opportunity to tell you what
you
are doing right and where there's room for improvement.
Phrases such as "please" and "thank you" show respect for the customer and your co-workers. Always treat them with dignity and respect.
Give customers the benefit of the doubt. Proving to him why he’s wrong and you’re right isn’t worth losing a customer over. You will never win an argument with a customer, and you should never, ever put a customer in that position.
Give our customers the "Gold Standard" of genuine care and service.
Word-of-mouth can work for or against your business and either be free advertising or free slander.
It's a common understanding that first impressions are very important. A customer that receives outstanding service is likely to have a positive first impression.
Good customer service is no longer enough. It has to be superior,
WOW
, unexpected service.
Customer service — whether that means selling food or fixing phones — is an intrinsically rewarding profession. The people who understand this fact are the ones who excel and who help to distinguish their company from its competitors.
When something goes wrong, apologize. It's easy and customers like it.
Please exit this training and take the customer service quiz to complete your training and receive credit for your time. Thank you!
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