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Transcript of HW3+HW2
-virtue of working together online,
-managers can monitor and automatically capture process metrics,
-and recommend process improvements within and between organizations.
Q2: How can Internet technologies help a business form strategic alliances with its
customers, suppliers, and others? A business might undertake projects to integrate some of its information systems with its customers' systems in order to provide them with
more timely, accurate, and useful information. It might even directly provide applications for its customer's use at low or no cost.
Customers later considering changing suppliers would lose these benefits. Indeed, the very process of developing these tools will help managers increase
their familiarity with their customers and allow them to tune their information resources to their needs. This relationship will further serve to lock in customers.
-Fed Ex provides its customers with package tracking information.
-Medical supply companies provide hospitals with inventory management and re-ordering systems.
-Wal-Mart will soon provide small medical practices with reduced cost patient management synstems. Q1: How could a business use information technology to increase switching costs and lock in its customers and suppliers?
Use business examples to support your answers. Support:
Information technology can automate manual process such as document transmission. Instead of writing memos or letters, employees can compose and send e-mails electronically.
Information technology can also facilitate the reengineering of entire business processes. For example, the airlines industry relies heavily on online ticket booking. Not only does this facilitate filling seats, but it also provides them with valuable information about passengers which they can repackage for sale to business partners in the form of "frequent flier" programs.
product innovations or cost savings program can provide a product or price advantage over competitors that lasts until competitors catch up. Q1 : How can information technology support a company's business processes and decision making and give it a competitive advantage? Give examples to illustrate your answer. Internet: organization can connect directly with the general public.
Opportunities range from giving away basic product information to automatically updating or patching retail software.
Many businesses also conduct retail operations online.
Intranets: organizations often use internet technologies to facilitate operations within the organization.
Such systems might include product support knowledge bases, training systems, and access to the organisation's benefits system.
Extranet: organizations may use these same internet technologies to connect with their business partners to facilitate supply chain management,
help manage projects, manage accounts, or provide advanced technical support.
Organizations use internet technologies to connect with both customers and suppliers.
These technologies allow customers to generate and track their own orders as well as manager their accounts.
They also enable significant supply chain automation Q2 : How does the use of the Internet, intranets, and extranets by companies today support their business processes and activities? - eCourier, Cablecom, and Bryan Cave:
Delivering Value through Business
Intelligence Solve HW3 3.Cablecom developed a prediction model to better identify those customers at risk of switching to other company in the near future. In addition to those noted in the case, what other actions could be taken if that information were available? Give some examples of these. Would you consider letting some customers leave anyway? Why?