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Airline Management and Organization
Michael Van Vlieton 10 December 2012
Transcript of Airline Management and Organization
MGMT 415: Airline Management
Michael Van Vliet Management Levels of Management Organization
-Levels of Management
-Principles of Organization Planning
References Process of achieving an organization's goals through the coordinated performance of five specific functions: planning, organizing, staffing, directing, and controlling. Top Management
-Includes: President, Executive Vice President, and General Manager.
-Includes: Vice President, Director, and Superintendent.
-Includes: Managers, Assistant Manager, Section Chiefs, and General Supervisors. Overview Planning: Sets the stage for what the organization will do, both globally and specifically.
Organizing: The process of logically grouping activities, delineating authority and responsibility, and establishing working relationships that enable the employees. Planning: The beginning of the management process. Sets the stage for what the organization will do, both globally and specifically.
Organizing: The process of logically grouping activities, delineating authority and responsibility, and establishing working relationships with employees.
Staffing: Involves stationing people to work in the positions provided for by the organizational structure.
Directing: Includes assigning tasks and instructing subordinates on what to do and perhaps how to do it.
Controlling: Measuring and correcting of activities of subordinates to ensure that events conform to plans. Top Management: Determines the broad objectives and procedures necessary to meet the goals established by the board of directors.
Middle Management: Responsible for developing operational plans and procedures to implement the broader ones conceived by top management.
Operating Management: Primarily concerned with putting into action operational plans devised by middle management; generally, they do not initiate plans on their own. A plan for bringing together the resources of a firm (capital and labor) to the position of greatest effectiveness, or productivity. Principles of Organization Planning Unity of Objectives: Each administration, department, division, section must contribute to the accomplishment of overall company goals.
Span of Control: Limit to the number of subordinates a manager can effectively supervise.
Departmentalization: Practice of subdividing both people and functions into groups within an organization to gain the advantages of specialization.
Delegation of Authority: Authority to make decisions should be pushed down to the lowest competent level of supervision.
Clearly Defined Duties: Every job classification should be clearly defined.
Flexibility: Carriers must be flexible so they can adapt to changing conditions.
Communication: Uninterrupted flow of information.
Line Personnel Those whose orders and authority flow in a straight line from the chief executive down to the lower levels of organization. Includes: Flight Operations, Engineering and Maintenance, Marketing and Services, and The Flight-Serving Passengers. Staff Personnel
Those whose orders and authority do not flow in a straight line down from the top of the organization. Includes: Finance and Property, Information Services, Personnel, Medical, Legal, Corporate Communications, and Economic Planning. References
Wensveen, J., (2011). Airline Transportation, A Management Perspective (7th ed.). Virginia: Ashgate Publishing Company