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Merrie England Kirkgate

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by

Richard Holden

on 17 February 2014

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Transcript of Merrie England Kirkgate

Staff Issues
Start Times
Staying in position
Till Discrepancies
Check notes
Eating and Drinking
The purpose of these meetings is to get everyone in the same room at the same time for a number of reason.


Introducing the BLACK diary:
-Meetings are recorded
-Incidents are logged big or small
eg: Lateness, bad attitude, gossiping, swearing etc
Staff Issues continued....
Clearing tables
Talking
Volume
Shop talk
Customers Service Issues
Customer Care/Acknowledgement

Order numbers

Afternoon Cleaning
Food and Drink Issues
Milk and Milac
Gloves
Baking
Showcase
Upselling
Staff Meetings
Supporting Management

GOALS!!

Merrie England
Kirkgate - Team Meeting

Running a shop not easy.

Refrain from tutting, rolling your eyes and 'huffing and puffing' - its not helpful and it will not be tolerated.

Early finishes and break times

Back Chat

Clever remarks
Efficient service + Excellent products

=

Happy customer and repeat business
Co-operative Staff + Good Management

=

Friendly, Happy working Environment
Any other Business?
"The strength of the team is each member.
The strength of each member is the team."
Full transcript