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Non-verbal Communication & Active Listening

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Angela Ibrahim

on 26 September 2012

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Transcript of Non-verbal Communication & Active Listening

Non-verbal Communication
Active Listening 93% 6 Components of non-verbal
communication: Gestural Communication: Proxemics / Space: Haptics / Touch: Eye Contact: Chronemics: Chemical & Dermal code systems: a. Emblems b. Illustrators c. Facial affect Chemical: natural body odor
household smells Dermal: Short term changes in
the skin texture and sensitivity:
goosebumps Active Listening: Man’s inability to communicate is a result of his failure to listen effectively, skillfully, and with understanding to another human being.
Carl Rogers, Social Psychologist, 1902-1987 What is active listening? Active listening is a way of listening and responding to another person in such a way that the person feels that they have actually been heard. It takes the conversation one step further into the feelings of the speaker.
Active listening is not only a very learnable skill — it is also an attitude. If you truly want to listen to people, you need to accept them for who and what they are, not what you want them to be. You have to be focused and attentive. Are you a good listener? What makes active listening so hard? External Barriers: interferences from the physical environment and distracting characteristics or behaviors of the speaker and/or other listeners Internal Barriers: mental and emotional distractions that occur within each of us while listening to others 6 techniques for listening effectively 1. Attending & Focusing

2. Responding

3. Restating or Paraphrasing

4. Feedback

5. Reflecting

6. Clarifying
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