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Technology Solutions Roadmap

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on 11 November 2015

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Transcript of Technology Solutions Roadmap

Well Managed IT Infrastructure
Improve Departmental Operations
Technology Solutions works with department sponsors to deliver hardware and software solutions to provide valuable efficiencies to the City's operations.
Cisco Unified Communications
Technology Solutions is working to implement a hybrid on-premise & managed service solution to enhance voice-over-IP telephone, call center, video conferencing, and collaboration solutions while reducing overall operating costs & improving reliability of current off-site service.
Technology Solutions will continue to provide a well managed IT Infrastructure for the City's departments & residents. The focus for FY14 is on reducing costs & improving reliability and functionality of our communication tools, improving & securing the City's critical internet connectivity to ensure access to ever increasing e-Government tools, and beginning to implement a Disaster Recovery plan for the City's critical data.
Internet Reliability and Security
Technology solutions is installing a redundant ISP & improving the City's internet security to ensure connectivity to critical City applications and protect against cyber-security threats from the internet.
Disaster Recovery
Technology Solutions is implementing a low-cost, encrypted cloud backup solution to enhance our current on-premise backup solution. This will provide data recovery in case of data center loss or disaster.
Timekeeping & Advanced Scheduling
Technology Solutions is working City wide to automate the request and approval of leave for illness, vacation, and other events to reduce paper use and improve efficiency.
Multi-functional Printing & Management
Technology Solutions is implementing document services for the City which will improve efficiency, provide better management for paper & ink use reduction, and provide added functionality for printing, scanning, faxing, and copying needs while reducing costs.
Enterprise System Upgrades
MUNIS Upgrade to Version 10.3.

OnBase Upgrade to Version 13.0.

Bandwidth and Connectivity
Negotiating Time Warner Cable Metro-E Contract and Continuing to Pursue NCDOT Fiber project.
TS Asset Management
Due to own vs lease changes, City must implement an asset management system to better manage end points for replacement cycles.
Open Government Data
City of Durham is working in coordination with the County and Code for America's Durham Brigade to explore Open Data for internal efficiencies, improved transparency, and resident success.
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