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Transcript of P-MOPS
Five Steps of P-MOPS
Describing and analyzing the problem
Generating and explaining possible solutions
Evaluating all the solutions
Choosing the best solution
Implmenting the chosen solution
The Procedure Model of Problem Solving (P-MOPS)
Bin Zhang, Ph.D.
Three Components of Problem:
1. An undesirable existing situation.
2.A desired situation or goal.
3. Obstacles to change.
A flexible framework to guide each phase of the problem solving process.
Who Has the Tallest Tower?
Try to build the tallest freestanding structure out of Spaghetti, masking tape, and a marshmallow in 18 minutes.
The structure must have a marshmallow on the top of it.
Understand P-MOPS Five Steps
If marshmallow-on-top is the chosen solution.
Marshmallow Challenge signifies the five steps of P-MOPS.
Five Steps of P-MOPS
Describing and Analyzing
1. Understand the charge
2. Clear problem question
3. Focus on the problem
4. Describe the problem
5. Make an outline/schedule
6. Summarize the problem
7. Spotlighting key issues with focus groups.
Generating and Explaining Possible Solutions
1. Avoid "group communication flaw"
2. Be an active participant observer
3. Be rational, open-minded and responsible.
4. Complete a list of possible solutions
Evaluating all solutions
Content : "Where are you really from? !"
Speech Act: Question--------------------Answer
Episode: Exercising/relaxing time in a park
What went wrong?
Identity: Regular U.S. American--------------From San Diego
Culture: White Male European (British) American
Asian Female Korean American
What should we do to reduce and manage intercultural conflict in today's global world?
Thinking in pluralism not in binaries.
Constructing coherence in cross-cultural and global contexts.
Tolerate uncertainty & ambiguity
Resist stereotype and prejudice
Compassionate and critical listening
1. Identify what is P-MOPS
2. Define the five steps of P-MOPS
3. Group Project Three Introduction (P-MOPS application).
Discussion Activity :
1. What went wrong in their encounter ?
2. How can we apply the six elements of CMM's coherence approach to understand this interpersonal conflict?
3. What constructive and positive strategies and skills will you use to manage this intercultural conflict if you are in a similar situation?
1. How do your group members communicate and negotiate with one another in the process of problem-solving?
2. Is the result the same as you expected? Why (or not)?
2.Narrowing proposed solutions
3. Charting the pros and cons
4. Using technology
(GSS-Group Support Systems)
4. Choosing the best solution
1. Predictable stages:
Decision emergence and reinforcement
Leadership; Consultation; Voting;
Implementing the chosen solution
1. Who will do what, when and how so that our decision is enacted?
2. How will we write and present our report?
3.Who will speak in support of it?
4. What follow-up should we do to
monitor how well this solution is working?