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Aug 2015: APAC New Joiner Induction

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Capco Hong Kong

on 29 September 2015

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Transcript of Aug 2015: APAC New Joiner Induction

APAC New Joiner Induction
Introduction
About Capco
What's Next
Welcome to Join Capco!
Our Objectives
By the end of today, you will:

Be able to explain what Capco does and how we operate
Understand how your role contributes to Capco
Have the key tools you need to start
Have started building your Capco network
Let's get to know each other:
Your name
Where you joined Capco from
One reason why you are excited to join Capco
In a group:
Discuss what you all have in common
Share what is unique about you
Who is Capco?
We are
solely
Transformation
and
technology
global
financial services
provider
Dedicated
Consulting
the
of integrated
services
a leading
to
industry
We are a leading global provider of integrated consulting, technology, and transformation services dedicated solely to the financial services industry.
Capco History and Culture
The Capco Story
Growth at Capco
Value
Respect
Active listening
Inclusion
Teamwork

Integrity
Honest,
Consistent
Taking ownership

Commitment
Passionate
Client-focused
Value add


Excellence
Consistency
Quality
Precision

Knowledge
Creating
Driving
Sharing
The foundations upon which our brand is built – What drives us and guides our actions
Communication
Town Halls | Socials | Sports | CapInTouch
Capco Vision and Strategy
Our Value to Clients
Deep industry expertise | Innovation | End-to-end services
FIS and Capco
FIS is a Global Technology Leader
$6.4B
Revenue
$1.27B
Operating Cash Flow
40,000
Employees
14,000+
Clients
110+
Countries
FIS Evolution – A History of Transformation
1969
1991
1999
2001
2002
2003
2004
2005
2006
2007
2009
2010
2011
2012
2013
FIS continues to grow and serve the unique needs of financial services organizations, helping them compete more effectively in a rapidly changing world

The FIS Relationship and Capco
FIS corporate policies apply to
all Capco employees

FIS is a publicly traded company
We are members of a 40,000+
person organization

Capco is part of FIS

Our combined global footprint is
across 110+ countries

Capco Retains its own unique brand, but is a wholly owned subsidiary of FIS

At times, Capco and FIS go to market together, so there is a need for a consistent view on security practisces to serve our clients

In an environment of increased regulatory pressure in financial services, all Capco employees must adhere to FIS corporate policies and compliance activities.

FIS Checklist for New Capco Employees
1
Enable your FIS account (with your ‘E’ number)
2
Complete mandatory compliance activities in RegU
3
Become familiar with FIS information
In your first week of joining you will receive an email with your unique FIS employee number and a temporary password to enable your FIS account.
Please change your password and security questions within 48 hours to avoid deactivation of your FIS account.
Your account will allow you access to FIS tools and information such as FIS and Me (the company Intranet) and Regulatory University (RegU) for policy awareness and compliance training
Corporate policy awareness and compliance training will be made available to you in RegU within 1-2 weeks of joining Capco. You will need your FIS e number and password to log into RegU to complete mandatory assignments.
Training courses and/or policy acknowledgments including the Code of Business Conduct and Ethics will be assigned to you based on your role.
Additional courses may be assigned to you based on the requirements of your business unit.
Please complete all assigned courses by the specified due date in RegU.

Links for additional information/assistance:
Access RegU to complete compliance activities – https://regu.fisglobal.com
Visit Capco/FIS & You on CiT for regular updates on FIS news or changes impacting Capco employees – https://cit.capco.com/groups/1980/news
Contact the FIS helpdesk for any network or account/password issues –
http://employeesupport.fnfis.com (use Internet Explorer)
1-800-448-8625 (US)
1-414-341-7244 (international)

Capco's Global Presence
New Market to Explore: APAC
Global Clients
Our New and Exciting Things to Come
Bold Rocket
Innovation Lab
Corporate Responsibility
GROW- Global Mobility Program
Talent Management
Performance Management
Resource Management
CapinTouch & anaplan track the status of the opportunity from conception through delivery
Targets issues prospects and clients
Qualification of opportunity
Presales
Confirm scope of work and present
Finalize
offer
Close sale
Sell
additional work
Resource Management
Mutual Accountability between Human Capital Business Partners and Individuals
Individual accountability to your HCBP
Communicate career goals and objectives, areas of interest, project status, internal projects, etc…
Be responsive, available and proactive in maintaining communication
Review metrics and data to provide up-to-date information

HCBP accountability to Client-facing Staff
Communicate and provide opportunities for external (client billable) and internal (Capco contribution) projects
Provide metrics and data to manage forecast and availability/bench
Facilitate performance management and learning and development programs
Act as an advocate to represent skills, interests and capabilities
Guidelines
Keep in touch with your domain – seek out internal initiatives (contribution) and presales to contribute to
Keep in touch with your Coach to ensure visibility
Stay visible – be present in the office (if appropriate)
Utilize available training
Network
Naturally consultants will network with partners and project managers to discuss all relevant opportunities in the general course of their communication
Through your practices there will be a natural process to get immersed in the ongoing initiatives in the business area
The Importance of Coaches
Coaches are central to performance management
They are aligned by the Practice Leads and Human Capital Business Partners

Coaching requires commitment to the professional learning and development of one’s protégés, with emphasis on
Career development
Performance goals and objectives
Resource allocation
Contribution

Coaches represent protégés at annual performance roundtables
Role of the Protégé
Builds a relationship with the coach – it’s a two-way street
Ensures quarterly meetings with the coach
Uses the coach as an impartial sounding board
Completes self-input on time
In advance of roundtables, makes sure your coach is familiar with each project worked on and accomplishments throughout the year
Seeks advice on training & development opportunities
Is honest and open to ideas and feedback from the coach
Most importantly, manages own career – takes ownership!
Capco Performance Management
Philosophy
Performance Management is the process that enables Capco to clearly communicate the view of an employee’s performance to the individual.

The 2 key areas of focus:
Competency
-
What is required for a successful career path at Capco
Project Appraisals
Contribution
-
How a person adds value and impacts Capco’s goals as an organization
Thank You Badge
Capco’s Performance Management Tool
Intranet:
www.mycapco.com > Collaborate > CapInTouch > Career…
Direct:
https://cit.capco.com/career
High-level Process View:
Integrated, Fluid, Formal and Globally Consistent
Drives
Billability/
Efficiency Data

Year End Review

Project Appraisals
Individual Development Plan
(IDP)
Thank You Badge
Informs
Performance Management
Roles and Responsibilities
Capco Performance Management
How to Make the Most of the Process
Ask questions!
Develop a relationship with your coach
Get introduced
Schedule regular meetings
Discuss current and future career goals
Complete and submit your IDP
Complete all appraisals in a timely manner
Learn how to use the tools at your disposal
Join CiT group “NA Performance Management”
Ensure you request project appraisals in a timely manner
Review the Global Competency Framework on CiT
Technology Enablement
Information Security
Information Technology
What is Information Security
Security and protection of all data, information and computing resources
Availability is the timely availability of data, information and computing resources
Availability
Confidentiality is to limit information access and disclosure to authorized users only and preventing access by or disclosure to unauthorized ones
Confidentiality
1
2
3
Integrity refers to the trustworthiness of information resources and processes affecting it in any way
Integrity
Ensuring adherences to contractual obligation, applicable laws, regulations, rules, policies, standards etc.
Compliance
4
Information Security
1
2
3
4
How Can I Help?
Physical Access Control or Stolen Laptop
Password Management
Internet Usage
Email Usage
Laptop Maintenance
How to Reach Information Security Office
For security and compliance service request
SecurityandCompliance@capco.com

For security incidents
SecurityIncidents@capco.com

For any urgent matter, input or advice
Yogeshwaran.R@capco.com
Rajasekar.M@capco.com
Logging on to Capco Mail
Capco uses Google Apps for Business
You can use any browser to have full access to your Capco Mail and Documents in the Google interface.
Mail.capco.com is the core of the Google Apps platform for Capco.
Sign in with your provided 4-letter ID and password to access your Capco Google account.
From this main page you will be able to access your Calendar, Documents, Chat.
Capco Connected
Logging into your Capco laptop

Turn on your laptop. Press Ctrl+Alt+Del. Then login using the provided username and password.

Wireless Office Networks (only applicable in HK)
Capco
Capco2

Windows will automatically detect any wireless networks at your Home. If you don’t have wireless network at Home, you will need to use the Ethernet cable to connect your DSL or cable modem.
IT Service Requests
Please log a ticket at https://servicedesk.capco.com or call: 0800964533 (Hong Kong) or +91 80-49425050 (Direct)
APAC Headcount
25 times of headcount growth since 2014
April 2014

HK: 5 People
SG: 1 People
KL: 0 People
July 2015

HK: 135 People
SG: 13 People
KL: 31 People
APAC Forecast Revenues
2014

Bethesda
Charlotte
Chicago
New York City
Orlando
San Francisco
Toronto
Washington D.C.
Amsterdam
Bratislava
Brussels
Düsseldorf
Frankfurt
Geneva
Johannesburg
London
Paris
Vienna
Zürich
Bangalore
Hong Kong
Singapore
Kuala Lumpur
Neil Ramchandran Bao-Viet Le Chuck Bokman
Brent Ingham (Frankfurt)
Kimberly Sawyer (NYC)
Aaron Anton (NYC)
Kilian Nielsen (Frankfurt)
Craig Worobec (Toronto)
Patrick Dela Cruz (NYC)
HK Office
Plan Your Learning & Development
L&D Objectives
Free to learn more, able to achieve more
The skills and experience of our people are the heart of the value we offer to clients. That’s why we’re committed to helping Capco employees continually broaden their skills base and deepen their industry knowledge at every stage of their career.

As you chart the course of your career at Capco, continuous learning and personal growth are the keys to your success. Our global learning and development programs, which begin the moment you join Capco, are designed to form the future of our people. As our greatest resource, our people develop through challenging and rewarding work experiences, feedback from their leaders, managers and coaches, and opportunities to participate in structured learning.

Levels at Capco
APAC Proposed Training Curriculum
E-Learning
https://capco.skillport.com/skillportfe/login.action
We have a culture of continuous learning at Capco that places a high value on consulting, management and interpersonal skills, and industry expertise.

We offer a wide range of eLearning and classroom training opportunities, covering key fields across the spectrum of both financial services and management consulting.
Be Part of Our Content Team
To enable research and development of contents that are specific to the APAC region.
To align with marketing and grow our presences in APAC financial services community.
To provide synergy with our APAC sales initiatives in both exploratory development of clientele and targeted client pitches and proposals.

Get Started in CapinTouch
https://cit.capco.com/
Maintain your CiT profile, resume & skills matrix
HC policies for HK, SG and KL offices (including medical benefits, project codes, holiday calendar, vacation approval etc.)
Enablement Initiatives and a newly added sign-up function for those who are interested in participating in the Initiatives
Learning & Development page with key stakeholders and core curriculum offered in the region
Performance Management tab including the new framework for the Regulatory Operations Practice
PeopleSoft
https://capf9prd.capco.com/psp/capf9prd/?cmd=login
Always complete your timesheets on a weekly basis and try and remember to complete them before you go away on vacation
Bench Code (HK: 5015798, KL: 5022369)
Holiday, Annual Leave, Sick Leave (HK: 9999997, KL: 9999996)
Project Code (Kindly refer to your Project Manager)
Claim
Expenses
Guide can be found in CiT (APAC Community > HC > FAQ)
Capco DNA
Europe REF: Berlin
https://sites.google.com/a/capco.com/ref-2014-eu/videos
Password: Schnitzel

NA REF: Puerto Rico
https://vimeo.com/116985109
Password: capcorico2014
Regional Employee Forums (REF)
- Berlin (Europe) and Puerto Rico (NA)
Kimberly Sawyer
Head of Human Capital
Hong Kong
Sabrina Beneett
HC Analyst
Hong Kong
Join our People Enablement Teams
Goldman Sachs
Royal Bank of Scotland
Credit Agricole CIB
Deutsche Bank
Credit Suisse Group
UBS
Jefferies
Citi
Barclays Capital
TD
BAML
Morgan Stanley
HSBC
Bank of Bangkok
Citic
Maybank
Credit Suisse
ANZ
Alliance Bank
APAC Clients

The Resource Management function runs as a process through all stages of an opportunity or project
Melissa Lian
HC Business Partner
Kuala Lumpur

Grace David
HC Lead
Singapore
2015
Partner Associate Partner Associate Partner
For those who would like to take part in the Initiatives, please see the details on CiT > APAC Community > Enablement Initiatives. A sign-up sheet is available for anyone who is interested in participating.
Full transcript