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Aug 2015: APAC New Joiner Induction
Transcript of Aug 2015: APAC New Joiner Induction
Welcome to Join Capco!
By the end of today, you will:
Be able to explain what Capco does and how we operate
Understand how your role contributes to Capco
Have the key tools you need to start
Have started building your Capco network
Let's get to know each other:
Where you joined Capco from
One reason why you are excited to join Capco
In a group:
Discuss what you all have in common
Share what is unique about you
Who is Capco?
We are a leading global provider of integrated consulting, technology, and transformation services dedicated solely to the financial services industry.
Capco History and Culture
The Capco Story
Growth at Capco
The foundations upon which our brand is built – What drives us and guides our actions
Town Halls | Socials | Sports | CapInTouch
Capco Vision and Strategy
Our Value to Clients
Deep industry expertise | Innovation | End-to-end services
FIS and Capco
FIS is a Global Technology Leader
Operating Cash Flow
FIS Evolution – A History of Transformation
FIS continues to grow and serve the unique needs of financial services organizations, helping them compete more effectively in a rapidly changing world
The FIS Relationship and Capco
FIS corporate policies apply to
all Capco employees
FIS is a publicly traded company
We are members of a 40,000+
Capco is part of FIS
Our combined global footprint is
across 110+ countries
Capco Retains its own unique brand, but is a wholly owned subsidiary of FIS
At times, Capco and FIS go to market together, so there is a need for a consistent view on security practisces to serve our clients
In an environment of increased regulatory pressure in financial services, all Capco employees must adhere to FIS corporate policies and compliance activities.
FIS Checklist for New Capco Employees
Enable your FIS account (with your ‘E’ number)
Complete mandatory compliance activities in RegU
Become familiar with FIS information
In your first week of joining you will receive an email with your unique FIS employee number and a temporary password to enable your FIS account.
Please change your password and security questions within 48 hours to avoid deactivation of your FIS account.
Your account will allow you access to FIS tools and information such as FIS and Me (the company Intranet) and Regulatory University (RegU) for policy awareness and compliance training
Corporate policy awareness and compliance training will be made available to you in RegU within 1-2 weeks of joining Capco. You will need your FIS e number and password to log into RegU to complete mandatory assignments.
Training courses and/or policy acknowledgments including the Code of Business Conduct and Ethics will be assigned to you based on your role.
Additional courses may be assigned to you based on the requirements of your business unit.
Please complete all assigned courses by the specified due date in RegU.
Links for additional information/assistance:
Access RegU to complete compliance activities – https://regu.fisglobal.com
Visit Capco/FIS & You on CiT for regular updates on FIS news or changes impacting Capco employees – https://cit.capco.com/groups/1980/news
Contact the FIS helpdesk for any network or account/password issues –
http://employeesupport.fnfis.com (use Internet Explorer)
Capco's Global Presence
New Market to Explore: APAC
Our New and Exciting Things to Come
GROW- Global Mobility Program
CapinTouch & anaplan track the status of the opportunity from conception through delivery
Targets issues prospects and clients
Qualification of opportunity
Confirm scope of work and present
Mutual Accountability between Human Capital Business Partners and Individuals
Individual accountability to your HCBP
Communicate career goals and objectives, areas of interest, project status, internal projects, etc…
Be responsive, available and proactive in maintaining communication
Review metrics and data to provide up-to-date information
HCBP accountability to Client-facing Staff
Communicate and provide opportunities for external (client billable) and internal (Capco contribution) projects
Provide metrics and data to manage forecast and availability/bench
Facilitate performance management and learning and development programs
Act as an advocate to represent skills, interests and capabilities
Keep in touch with your domain – seek out internal initiatives (contribution) and presales to contribute to
Keep in touch with your Coach to ensure visibility
Stay visible – be present in the office (if appropriate)
Utilize available training
Naturally consultants will network with partners and project managers to discuss all relevant opportunities in the general course of their communication
Through your practices there will be a natural process to get immersed in the ongoing initiatives in the business area
The Importance of Coaches
Coaches are central to performance management
They are aligned by the Practice Leads and Human Capital Business Partners
Coaching requires commitment to the professional learning and development of one’s protégés, with emphasis on
Performance goals and objectives
Coaches represent protégés at annual performance roundtables
Role of the Protégé
Builds a relationship with the coach – it’s a two-way street
Ensures quarterly meetings with the coach
Uses the coach as an impartial sounding board
Completes self-input on time
In advance of roundtables, makes sure your coach is familiar with each project worked on and accomplishments throughout the year
Seeks advice on training & development opportunities
Is honest and open to ideas and feedback from the coach
Most importantly, manages own career – takes ownership!
Capco Performance Management
Performance Management is the process that enables Capco to clearly communicate the view of an employee’s performance to the individual.
The 2 key areas of focus:
What is required for a successful career path at Capco
How a person adds value and impacts Capco’s goals as an organization
Thank You Badge
Capco’s Performance Management Tool
www.mycapco.com > Collaborate > CapInTouch > Career…
High-level Process View:
Integrated, Fluid, Formal and Globally Consistent
Year End Review
Individual Development Plan
Thank You Badge
Roles and Responsibilities
Capco Performance Management
How to Make the Most of the Process
Develop a relationship with your coach
Schedule regular meetings
Discuss current and future career goals
Complete and submit your IDP
Complete all appraisals in a timely manner
Learn how to use the tools at your disposal
Join CiT group “NA Performance Management”
Ensure you request project appraisals in a timely manner
Review the Global Competency Framework on CiT
What is Information Security
Security and protection of all data, information and computing resources
Availability is the timely availability of data, information and computing resources
Confidentiality is to limit information access and disclosure to authorized users only and preventing access by or disclosure to unauthorized ones
Integrity refers to the trustworthiness of information resources and processes affecting it in any way
Ensuring adherences to contractual obligation, applicable laws, regulations, rules, policies, standards etc.
How Can I Help?
Physical Access Control or Stolen Laptop
How to Reach Information Security Office
For security and compliance service request
For security incidents
For any urgent matter, input or advice
Logging on to Capco Mail
Capco uses Google Apps for Business
You can use any browser to have full access to your Capco Mail and Documents in the Google interface.
Mail.capco.com is the core of the Google Apps platform for Capco.
Sign in with your provided 4-letter ID and password to access your Capco Google account.
From this main page you will be able to access your Calendar, Documents, Chat.
Logging into your Capco laptop
Turn on your laptop. Press Ctrl+Alt+Del. Then login using the provided username and password.
Wireless Office Networks (only applicable in HK)
Windows will automatically detect any wireless networks at your Home. If you don’t have wireless network at Home, you will need to use the Ethernet cable to connect your DSL or cable modem.
IT Service Requests
Please log a ticket at https://servicedesk.capco.com or call: 0800964533 (Hong Kong) or +91 80-49425050 (Direct)
25 times of headcount growth since 2014
HK: 5 People
SG: 1 People
KL: 0 People
HK: 135 People
SG: 13 People
KL: 31 People
APAC Forecast Revenues
New York City
Neil Ramchandran Bao-Viet Le Chuck Bokman
Brent Ingham (Frankfurt)
Kimberly Sawyer (NYC)
Aaron Anton (NYC)
Kilian Nielsen (Frankfurt)
Craig Worobec (Toronto)
Patrick Dela Cruz (NYC)
Plan Your Learning & Development
Free to learn more, able to achieve more
The skills and experience of our people are the heart of the value we offer to clients. That’s why we’re committed to helping Capco employees continually broaden their skills base and deepen their industry knowledge at every stage of their career.
As you chart the course of your career at Capco, continuous learning and personal growth are the keys to your success. Our global learning and development programs, which begin the moment you join Capco, are designed to form the future of our people. As our greatest resource, our people develop through challenging and rewarding work experiences, feedback from their leaders, managers and coaches, and opportunities to participate in structured learning.
Levels at Capco
APAC Proposed Training Curriculum
We have a culture of continuous learning at Capco that places a high value on consulting, management and interpersonal skills, and industry expertise.
We offer a wide range of eLearning and classroom training opportunities, covering key fields across the spectrum of both financial services and management consulting.
Be Part of Our Content Team
To enable research and development of contents that are specific to the APAC region.
To align with marketing and grow our presences in APAC financial services community.
To provide synergy with our APAC sales initiatives in both exploratory development of clientele and targeted client pitches and proposals.
Get Started in CapinTouch
Maintain your CiT profile, resume & skills matrix
HC policies for HK, SG and KL offices (including medical benefits, project codes, holiday calendar, vacation approval etc.)
Enablement Initiatives and a newly added sign-up function for those who are interested in participating in the Initiatives
Learning & Development page with key stakeholders and core curriculum offered in the region
Performance Management tab including the new framework for the Regulatory Operations Practice
Always complete your timesheets on a weekly basis and try and remember to complete them before you go away on vacation
Bench Code (HK: 5015798, KL: 5022369)
Holiday, Annual Leave, Sick Leave (HK: 9999997, KL: 9999996)
Project Code (Kindly refer to your Project Manager)
Guide can be found in CiT (APAC Community > HC > FAQ)
Europe REF: Berlin
NA REF: Puerto Rico
Regional Employee Forums (REF)
- Berlin (Europe) and Puerto Rico (NA)
Head of Human Capital
Join our People Enablement Teams
Royal Bank of Scotland
Credit Agricole CIB
Credit Suisse Group
Bank of Bangkok
The Resource Management function runs as a process through all stages of an opportunity or project
HC Business Partner
Partner Associate Partner Associate Partner
For those who would like to take part in the Initiatives, please see the details on CiT > APAC Community > Enablement Initiatives. A sign-up sheet is available for anyone who is interested in participating.