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Aims of IT management
the central aim is to generate value through use of tecmology.For that to be achieved,business strategies are required in alignment with technology.
value creation involves network relationships between external and internal environment
The Way out
is a term that encompasses all forms of technology used to create,store ,exchange and use information in various forms such as business data,voice conversations,multimedia presentations,motion pictures ,etc
what is information technology?
what is IT management
what is IT management?
it is the discipline where all the information technology resources of a firm are managed in accordance with needs and priorities.the resources may be tangible or intangible ,eg:
computer hardware,,software,data,network and data center analysis,staff hired to mantain them
what is management information system?
management systems tied to the automation or support of human decision making.It focuses on business aspect with strong input into technology phase of business organization.that makes MIS different from ITM,Because the former refers to related activities in an organization.
functions of It management
organizing and controlling
other aspects unique to technology such as:software design,network planning and technological support.
managers should be able to
explain important terminologies,facts concepts,principles,analytical techniques and theories used in IT management
apply important terminology,facts ,concepts and theories in IT management when analyzing complex factual situations
integrate theories ,fact,concepts and principles in IT management
Bob Lewis ,is an example of a successful IT manager,he is a senior management consultant with Dell global business,his contacts are ;email@example.com
Creating a scalable growth strategy
improving customer service
meeting SLA(service level agreement )requirement
efficient use of resources
pro-active customer support
challenges facing IT managers