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Managing Through Complex Change

This presentation addresses 5 critical success factors in managing through complex change. The concepts are based on a model originally proposed in Ambrose's book entitled Managing Complex Change (1987).
by

Joy Hopkins

on 11 August 2013

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Transcript of Managing Through Complex Change

Incentives
Change Elements
Managing Through Complex Change
Incentives
What are the incentives for adoption of the project?
are they negative or positive?
are they:
tangible – financial, temporal, classroom facilities or
intangible – recognition, prestige, personal achievement
Resources
What are the resources we need?
What are the resources that are available?
Are they suitable and appropriate?
Are they reusable, flexible, engaging, portable?
How are they distributed or accessed?
Do they through availability and distribution enhance integration and adoption?
What resources are you going to add?
Is the distribution of resources equitable?
Do the resources suit the needs of all aspects of the community?
What is the TCO (Total cost of ownership) for the resource?
What level of support is available?
Action Plan
What is the action plan?
Has the staff/community been involved in developing this? Have they bought into this?
Who are the stakeholders and what is their level of buy in?
Is it valid given the rapidly changing nature of the ICT (Information and Communications Technology)?
Is it measurable and manageable?
Who has access to the plan? is it transparent and available?
Planning should ask:
What is happening?
When is it happening?
Who is doing it?
Where is it happening?
Why is it happening? (what are the drivers?)
How is it happening?
What is in it for you if you make this change.
The types of resources you have to implement this change.
How you manage and measure progress.
CHANGE
ELEMENTS
“Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has.”
-Margaret Mead (1901-1978)

Resources
Vision
Action Plan
Vision
Where you want to go and what you want to achieve.
What is the guiding vision?
What are the drivers for this change?
Are the goals and objectives valid?
What are these goals and objectives?
Is it a shared vision? has everyone bought into these?
Are these goals achievable, measurable and manageable?
Are these “goal posts” shifting? Is the scope of the project, your goals and objectives, changing?
Change
Skills
The skills you need to implement this change.
Skills
Which skills are needed?
Which skills do the staff/community have?
Which skills will the staff/community be provided with?
How will you provide them?
What support systems, processes etc are staff/community provided with to implement this change?
Which approach and model will we use - just in time or just in case? One to one or small group or lecture? Coaching, facilitated learning, peer supported learning e-learning?
In a perfect world...
But we live in an imperfect world!
Incentives
What are the incentives for adoption of the project?
are they negative or positive?
are they:
tangible – financial, temporal, classroom facilities or
intangible – recognition, prestige, personal achievement
Resources
What are the resources we need?
What are the resources that are available?
Are they suitable and appropriate?
Are they reusable, flexible, engaging, portable?
How are they distributed or accessed?
Do they through availability and distribution enhance integration and adoption?
What resources are you going to add?
Is the distribution of resources equitable?
Do the resources suit the needs of all aspects of the community?
What is the TCO (Total cost of ownership) for the resource?
What level of support is available?
Action Plan
What is the action plan?
Has the staff/community been involved in developing this? Have they bought into this?
Who are the stakeholders and what is their level of buy in?
Is it valid given the rapidly changing nature of the ICT?
Is it measurable and manageable?
Who has access to the plan? is it transparent and available?
Planning should ask:
What is happening?
When is it happening?
Who is doing it?
Where is it happening?
Why is it happening? (what are the drivers?)
How is it happening?
The incentives you have to make this change.
The resources you need to implement this change.
How will you implement this change.
Vision
Where you want to go and what you want to achieve.
What is the guiding vision?
What are the drivers for this change?
Does it provide valid goals and objectives?
What are these goals and objectives?
Is it a shared vision? has everyone bought into these?
Are these goals achievable, measurable and manageable?
Are these “goal posts” shifting? Is the scope of the project, your goals and objectives, changing?
Confusion
Skills
The skills you need to implement this change.
Which skills are needed?
Which skills do the staff/community have?
Which skills will the staff/community be provided with?
How will you provide them?
What support systems, processes etc are staff/community provided with to implement this change?
Which approach and model will we use - just in time or just in case? One to one or small group or lecture? Coaching, facilitated learning, peer supported learning e-learning?
In an imperfect world...
Incentives
What are the incentives for adoption of the project?
are they negative or positive?
are they:
tangible – financial, temporal, classroom facilities or
intangible – recognition, prestige, personal achievement
Resources
What are the resources we need?
What are the resources that are available?
Are they suitable and appropriate?
Are they reusable, flexible, engaging, portable?
How are they distributed or accessed?
Do they through availability and distribution enhance integration and adoption?
What resources are you going to add?
Is the distribution of resources equitable?
Do the resources suit the needs of all aspects of the community?
What is the TCO (Total cost of ownership) for the resource?
What level of support is available?
Action Plan
What is the action plan?
Has the staff/community been involved in developing this? Have they bought into this?
Who are the stakeholders and what is their level of buy in?
Is it valid given the rapidly changing nature of the ICT?
Is it measurable and manageable?
Who has access to the plan? is it transparent and available?
Planning should ask:
What is happening?
When is it happening?
Who is doing it?
Where is it happening?
Why is it happening? (what are the drivers?)
How is it happening?
The incentives you have to make this change.
The resources you need to implement this change.
How will you implement this change.
Vision
Where you want to go and what you want to achieve.
What is the guiding vision?
What are the drivers for this change?
Does it provide valid goals and objectives?
What are these goals and objectives?
Is it a shared vision? has everyone bought into these?
Are these goals achievable, measurable and manageable?
Are these “goal posts” shifting? Is the scope of the project, your goals and objectives, changing?
Anxiety
Skills
The skills you need to implement this change.
Which skills are needed?
Which skills do the staff/community have?
Which skills will the staff/community be provided with?
How will you provide them?
What support systems, processes etc are staff/community provided with to implement this change?
Which approach and model will we use - just in time or just in case? One to one or small group or lecture? Coaching, facilitated learning, peer supported learning e-learning?
In an imperfect world...
Incentives
What are the incentives for adoption of the project?
are they negative or positive?
are they:
tangible – financial, temporal, classroom facilities or
intangible – recognition, prestige, personal achievement
Resources
What are the resources we need?
What are the resources that are available?
Are they suitable and appropriate?
Are they reusable, flexible, engaging, portable?
How are they distributed or accessed?
Do they through availability and distribution enhance integration and adoption?
What resources are you going to add?
Is the distribution of resources equitable?
Do the resources suit the needs of all aspects of the community?
What is the TCO (Total cost of ownership) for the resource?
What level of support is available?
Action Plan
What is the action plan?
Has the staff/community been involved in developing this? Have they bought into this?
Who are the stakeholders and what is their level of buy in?
Is it valid given the rapidly changing nature of the ICT?
Is it measurable and manageable?
Who has access to the plan? is it transparent and available?
Planning should ask:
What is happening?
When is it happening?
Who is doing it?
Where is it happening?
Why is it happening? (what are the drivers?)
How is it happening?
The incentives you have to make this change.
The resources you need to implement this change.
How will you implement this change.
Vision
Where you want to go and what you want to achieve.
What is the guiding vision?
What are the drivers for this change?
Does it provide valid goals and objectives?
What are these goals and objectives?
Is it a shared vision? has everyone bought into these?
Are these goals achievable, measurable and manageable?
Are these “goal posts” shifting? Is the scope of the project, your goals and objectives, changing?
Resistance
Skills
The skills you need to implement this change.
Which skills are needed?
Which skills do the staff/community have?
Which skills will the staff/community be provided with?
How will you provide them?
What support systems, processes etc are staff/community provided with to implement this change?
Which approach and model will we use - just in time or just in case? One to one or small group or lecture? Coaching, facilitated learning, peer supported learning e-learning?
In an imperfect world...
Incentives
What are the incentives for adoption of the project?
are they negative or positive?
are they:
tangible – financial, temporal, classroom facilities or
intangible – recognition, prestige, personal achievement
Resources
What are the resources we need?
What are the resources that are available?
Are they suitable and appropriate?
Are they reusable, flexible, engaging, portable?
How are they distributed or accessed?
Do they through availability and distribution enhance integration and adoption?
What resources are you going to add?
Is the distribution of resources equitable?
Do the resources suit the needs of all aspects of the community?
What is the TCO (Total cost of ownership) for the resource?
What level of support is available?
Action Plan
What is the action plan?
Has the staff/community been involved in developing this? Have they bought into this?
Who are the stakeholders and what is their level of buy in?
Is it valid given the rapidly changing nature of the ICT?
Is it measurable and manageable?
Who has access to the plan? is it transparent and available?
Planning should ask:
What is happening?
When is it happening?
Who is doing it?
Where is it happening?
Why is it happening? (what are the drivers?)
How is it happening?
The incentives you have to make this change.
The resources you need to implement this change.
How will you implement this change.
Vision
Where you want to go and what you want to achieve.
What is the guiding vision?
What are the drivers for this change?
Does it provide valid goals and objectives?
What are these goals and objectives?
Is it a shared vision? has everyone bought into these?
Are these goals achievable, measurable and manageable?
Are these “goal posts” shifting? Is the scope of the project, your goals and objectives, changing?
Frustration
Skills
The skills you need to implement this change.
Which skills are needed?
Which skills do the staff/community have?
Which skills will the staff/community be provided with?
How will you provide them?
What support systems, processes etc are staff/community provided with to implement this change?
Which approach and model will we use - just in time or just in case? One to one or small group or lecture? Coaching, facilitated learning, peer supported learning e-learning?
In an imperfect world...
Incentives
What are the incentives for adoption of the project?
are they negative or positive?
are they:
tangible – financial, temporal, classroom facilities or
intangible – recognition, prestige, personal achievement
Resources
What are the resources we need?
What are the resources that are available?
Are they suitable and appropriate?
Are they reusable, flexible, engaging, portable?
How are they distributed or accessed?
Do they through availability and distribution enhance integration and adoption?
What resources are you going to add?
Is the distribution of resources equitable?
Do the resources suit the needs of all aspects of the community?
What is the TCO (Total cost of ownership) for the resource?
What level of support is available?
Action Plan
What is the action plan?
Has the staff/community been involved in developing this? Have they bought into this?
Who are the stakeholders and what is their level of buy in?
Is it valid given the rapidly changing nature of the ICT?
Is it measurable and manageable?
Who has access to the plan? is it transparent and available?
Planning should ask:
What is happening?
When is it happening?
Who is doing it?
Where is it happening?
Why is it happening? (what are the drivers?)
How is it happening?
The incentives you have to make this change.
The resources you need to implement this change.
How will you implement this change.
Vision
Where you want to go and what you want to achieve.
What is the guiding vision?
What are the drivers for this change?
Does it provide valid goals and objectives?
What are these goals and objectives?
Is it a shared vision? has everyone bought into these?
Are these goals achievable, measurable and manageable?
Are these “goal posts” shifting? Is the scope of the project, your goals and objectives, changing?
Treadmill
Skills
The skills you need to implement this change.
Which skills are needed?
Which skills do the staff/community have?
Which skills will the staff/community be provided with?
How will you provide them?
What support systems, processes etc are staff/community provided with to implement this change?
Which approach and model will we use - just in time or just in case? One to one or small group or lecture? Coaching, facilitated learning, peer supported learning e-learning?
In an imperfect world...
Incentives
What are the incentives for adoption of the project?
are they negative or positive?
are they:
tangible – financial, temporal, classroom facilities or
intangible – recognition, prestige, personal achievement
Resources
What are the resources we need?
What are the resources that are available?
Are they suitable and appropriate?
Are they reusable, flexible, engaging, portable?
How are they distributed or accessed?
Do they through availability and distribution enhance integration and adoption?
What resources are you going to add?
Is the distribution of resources equitable?
Do the resources suit the needs of all aspects of the community?
What is the TCO (Total cost of ownership) for the resource?
What level of support is available?
Action Plan
What is the action plan?
Has the staff/community been involved in developing this? Have they bought into this?
Who are the stakeholders and what is their level of buy in?
Is it valid given the rapidly changing nature of the ICT?
Is it measurable and manageable?
Who has access to the plan? is it transparent and available?
Planning should ask:
What is happening?
When is it happening?
Who is doing it?
Where is it happening?
Why is it happening? (what are the drivers?)
How is it happening?
The incentives you have to make this change.
The resources you need to implement this change.
How will you implement this change.
Vision
Where you want to go and what you want to achieve.
What is the guiding vision?
What are the drivers for this change?
Does it provide valid goals and objectives?
What are these goals and objectives?
Is it a shared vision? has everyone bought into these?
Are these goals achievable, measurable and manageable?
Are these “goal posts” shifting? Is the scope of the project, your goals and objectives, changing?
Change
Skills
The skills you need to implement this change.
Which skills are needed?
Which skills do the staff/community have?
Which skills will the staff/community be provided with?
How will you provide them?
What support systems, processes etc are staff/community provided with to implement this change?
Which approach and model will we use - just in time or just in case? One to one or small group or lecture? Coaching, facilitated learning, peer supported learning e-learning?
In a perfect world...
References
The Managing Complex Change model was adapted by Thousand, J. S. & Villa, R. A. in 1995 in their book, Creating an Inclusive School, Chapter 4 Managing Complex Change Toward Inclusive Schooling . They adapted the model from a 1987 book by Ambrose, D. entitled Managing Complex Change.

The source of questions for each change element in the model is Educational Origami, a post by Andrew Churches in January 2009 available here:
http://edorigami.edublogs.org/2009/01/18/updated-managing-complex-change/

CEP-815-730 Technology and Leadership Unit 4 Materials (Michigan State University, August 2013)

Thank you for your attention!
Full transcript