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Transcript of Social Interaction
Engaging in a
a person who buys good or services from a shop or business
a person of specified kind with whom has to deal.
W - WELCOMING
A - ATTENTIVE
R - RESPONSIVE
related to the topics suitable
make the customer feel comfortable and satisfied
W - Welcoming
A - Attentive
R - Responsive
M - Mindful
-choose words carefully
- use low tone voice
- suitable intonation
Who is customer?
ensure your body language is open and inviting, not closed or aggressive
consider other non-verbal communication when greeting a customer, including
Course : Business English
Lecturer 's Name : Miss Hasimah
Group Members :Janatulnaimah,Nur Syahirah
NurLyana Aqilah,Nur Amirah Arinah
Nurul Sabrina Anasuha
3 ways to meet and greet customer
ask a question or comments about anything
It is suitable for the first time customer
For example : ask about the weather
It is specific service of what the customer need
It is used for regular customer ( we already know what they want)
for example "Do you want another colour of the pattern ?"
More explanation about the thing they want from our business
The colour is called "French Blue"
C - Customers
A - Are
R - Really
E - Everything
The most important person in any business
They have feeling and emotions
The lifeblood of our business
What is the internal and
Use the suitable words
look at their faces
Respond to the customer
Give more explanation
M - MINDFUL
Social Interactions with customers