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Team Gazelle Process Analysis

GVSU MGT669 Process Analysis Project 2 Presentation

Bret Fynewever

on 22 April 2011

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Transcript of Team Gazelle Process Analysis

What is Team Gazelle? 6 years old - owned by Gazelle Sports Supplies 25 soccer clubs in and around Michigan Makes outfitting teams quick and easy for clubs. Sales / Purchasing Customer Service Our Experience with Team Gazelle... Process Overview and Analysis Merchandise Procurement

Order Fulfillment Merchandise Procurement Order Fulfillment Team Gazelle Management Warehouse Staff Hand-Off Analysis Root Cause Analysis: Inventory Problem The Pick-Sheet Work-Flow Analysis Non Value-Added Activities

Business Value-Added Activities

Bottle-necks Enabler Analysis Issues in IT
Motivation & Measurement
Facilities Quality control bottleneck

Shipping delays due to embroidery outsourcing

Procurement lead times shorten ordering window

Inventory uncertainty due to informal inventory system and unrecorded errors Process Issues Process Recommendations Direct shipping from Mark-It Inventory Tracking System What Have We Learned?
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