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Administrative Fellowship Report Out

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Bryanna Gallaway

on 7 June 2013

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Transcript of Administrative Fellowship Report Out

Knowing which way to turn in the ground floor hallway cross section (most of the time)


SOS Certification





Built relationships, Delivered results


Defined a personal Mission Statement and Professional Priorities
Be Curious
Connect people & resources
Focus on the goal
Be flexible
Have Fun! Welcome
Isaiah! To my SHC Preceptors



To the Training & Organizational Development Team

To the Performance Excellence Team

To the Entire SHC Leadership Team

To my Husband, Daryn Gallaway

To my "HIP" List Mentors (HIP=Highly Impressive People)

To my Future Coaches, Colleagues, and Friends Background "No great thing is created suddenly." a year in review Stanford Hospital and Clinics'
Administrative Fellowship A Fork in the Road "Everyone should carefully observe which way his heart draws him. And then choose that way with all his strength." Preparing for a New Journey "You have to get ready to be ready." Bryanna Gallaway... MPA/HSA from the University of San Francisco BA in Human Development from the University of California - San Diego Studied abroad in London, England Healthcare professional for over 8 years, within the specialty of Health Information Systems, and certified in NextGen PM and EHR and Professional Training Development Active member of ACHE and CAHL, The Beryl Institute, HIMSS, Good 'Ol Girls, and WHCE Donate free time to philanthropy and community improvement events And love hosting parties (e.g. wedding, Super Bowl, backyard BBQs, etc.) Visited all but 7 states Enjoy White Water Rafting, a champion bowler (in a league of terrible bowlers), and root for the San Francisco Giants! Option 1 - Continue current work Option 3 - Administrative Fellowship at Stanford Hospital and Clinics "We must be willing to let go of the life we planned,
so as to have the life that is waiting for us." - E.M. Foster Option 2 - Consult for the healthcare programs in the California State Prisons Meanwhile, Outside of SHC... A Few of My Favorite Things “Become aware that there are no accidents in our intelligent universe. Realize that everything that shows up in your life has something to teach you. Appreciate everyone and everything in your life.”
–Wayne Dyer The Home Stretch Thank You! "Unexpressed gratitude is toxic." - Chaplain Bruce Felstein 1. Reading up on Stanford Hospital and Clinics 2. Applying and Interviewing 3. Selection !! "I love SHC!
It's a great place to work!" "Tell us why you are interested in Stanford..." "I'd love to! I have really thought about this and have categorized my interest into 3 main reasons:
1-[insert really great answer here]
2-[insert really great answer here]
3-[SILENCE! PANIC!]

I apologize, I seem to be having a 'Rick Perry' moment!" The Beta Fellow "Fellowship years are the hardest of your life. Get Ready!"
- Christina Saint Martin "This is your sabbatical. Enjoy it!" - Amir Rubin Finding My Stride "Whenever you are asked if you can do a job, tell 'em, 'Certainly I can!'
Then get busy and find out how to do it." - Theodore Roosevelt "Go for the hard problems." - James Hereford A Few Additional Achievements Looking Ahead "A person can succeed at almost anything for which they have unlimited enthusiasm." - M. Schwab My Value Proposition Improving the Patient Experience "No better time. No better place. No better cause. No better partnership." - SHC Corporate Partners Brochure For Our Future
Administrative Fellows Encourage curiosity and allow for mile-wide exploration

Welcome observation and demand contribution

Push, challenge, GIVE FEEDBACK!

Remember to include the Administrative Fellow in EVERYTHING!

Don't forget about the Beta Fellow! "Time goes by so fast. People go in and out of your life. You must never miss the opportunity to tell these people how much they mean to you." Amir Rubin - Strategy & Leadership
James Hereford - Strategy & Operations
Todd Prigge - Culture
Christina Saint Martin - Lean (& Music)
Mysti Smith-Bentley - Everyday Projects Hopes Getting to Know the Organization To gain professional exposure, education, and experience in healthcare leadership
To better understand operations and patient experience in an Academic Medical Center
To learn about and apply Lean approaches to healthcare improvements
To expand leadership skills
To build meaningful relationships with mentors and peers
To deliver results and 'earn my keep' Meet & Greets C-Suite, Vice Presidents, Directors, Managers, Everyone & Anyone that would meet with me Trainings & Education Stanford Operating System (Lean Training), C-I-CARE Training, EPIC Training, LeanTaas and Press Ganey Training, Crucial Conversations and Crucial Confrontations, Intro to Human Resources Course, Coaching for Success, Leading and Managing Change, New Leader Orientation, New Leader Boot Camp Meetings & Observations Department and Unit Huddles, Monthly Preceptor Check-Ins, Case Management Shadowing, BEST Meetings, Cancer Center Leadership Meetings, Cardio Vascular Health Leadership Meetings, C-I-CARE Rounds (daytime and evening), C-I-CARE Steering Committee, C-I-CARE Application Meetings, Directors Forum, DMG Physician and Leaders Meting, General Services Leadership Meetings, Hoover II Building Oversight Committee, Hoover II Space Functional Meetings, Hoover II Space Planning Team, Amir's Town Hall, Medical Oncology Visit Design Meetings, Funds Flow Meetings, Monthly Management Meetings, Operations Forum, Patient Experience Planing Committee (PEPC), Patient Flow Committee, Performance Excellence Meetings, Imaging Strategic Planning Meetings, Quality Patient Safety & Effectiveness Committee (QPSEC), Regional Patient Care Services Meetings, Position Review Committee (PRC), RPIW Report Outs, SLT Meeting, Service Line Administrators Meeting, CRONA Negotiations, Service Medical Directors Meetings, Space Governance Committee, Stanford Health Library Staff Meetings, Stanford Operating Plans (SOPs) Meetings, Patient Advisory Council (PAC), Quality and Safety Fair, Command Center Disaster Updates, Clinical Effectiveness and Cost Reduction Meetings (Other Other)., Team Care Rounds, University Healthcare Alliance Corporate Meetings, Ethics Committee Meeting, Pharmacy and Therapeutics Meeting, Medication Safety Meeting, Executive Strategic Retreats
....and a few others in between Bryanna Gallaway
2012-2013 "Consult not your fears but your hopes and dreams. Think not about your frustrations, but about your unfulfilled potential. Concern yourself not with what you tried and failed, but with what is still possible for you to do."
-Pope John XXXIII What does it mean to be an Administrative Fellow?






What does it mean to be the FIRST Administrative Fellow? DESIGN me! Clearly Communicated
Action Plan Patient-Centered
Interventions "CAREmunication" TRANSLATION PASSION A Final Few Words “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” –Maya Angelou “Patient Engagement is the blockbuster drug of the century.” –Leonard Kish “Keeping patients informed is good; showing empathy is better; engaging patients is best.” –Anne Grill “Compassion is a survival instinct!” –Kelly Mcgonigal “You cannot prevent the birds of sorrow from flying over your head, but you can prevent them from building nests in your hair.” –Chinese Proverb “Do what everyone else does, but a hell of a lot better.”
–James Hereford “People don’t care how much you know until they know how much you care." (first) Professional
Activities ACHE and CAHL Good 'Ol Girls USF Alumni Events WHCE Other Events Annual Meeting & Regent's Awards
Reinventing Customer Service in Healthcare
Service Line Development in a New Era
What is the Importance of Local Advocacy for your Hospital?

ACHE Congress on Healthcare Leadership

CAHL Newsletter Article

CAHL Newsletter Co-Chair
CAHL Advancement Committee Speed Networking Event

5th Anniversary Celebration

Debate Watching Event ‘Change the World from Here’ Lecture Series presented by School of Management

Strategy for Change for Under-served Communities presented by Jane Pisano

Recruitment table during SHC’s Nurses Week Using your Influence to Make Progress and Get Things Done presented by Roberta Streimer
Transforming Healthcare Systems into Lean Systems presented by Mike Rona

Regional Networking Breakfasts

WHCE Scholarship Selection Committee

WHCE Woman of the Year Event Volunteer and SHC Table Host Press Ganey Regional Symposium

HIMSS Fall Networking Social

Bay Area Performance Improvement Network (BAYPIN) Event

Stanford’s Bioethics Symposium

Stanford University’s Healthcare Innovation Summit

Stanford Hospital and Clinics’ Staff Appreciation Banquet Work-Life Outings Personal Empathy Mapping Communication Successes


Coordination Failures


Things Patients REALLY Want


Why Patients Don't Always Comply “Make it a rule never, if possible to lie down at night without being able to say ‘I have made one human being at least a little wiser, a little happier, or a little better this day’.” –Charles Kingsley A Day in the Work-Life of the CNO

C-I-CARE Management Rounds

Enjoying Music in the Atrium on Wednesdays and Fridays

Performance Excellence team activities (Best Friend at Work, Team-Building Retreat)

Observing Leadership in Action
Pravene Nath – delivering difficult news to the Ops Team
James Hereford – absorbing and reacting to the 'Stanford Way'

5 Minute Leadership Lessons with Sri Seshadri

Representing Stanford Hospital and Clinics
LPCH Call Center Site Visit
UHA Physician Dinner Events
Site-visit to the Cleveland Clinic Neurological Institute

Receiving unexpected, yet powerful feedback and advice
“Be a quieter leader” –David Rebhan
“Be Gracious. Be Grateful. Be Gregarious.” –Michael Moore (PAC)

“14 Signs You Love Your Job”
You think, “I hope I get to” instead of, “I hope I don’t have to”
You enjoy your time at work
You don’t think about surviving. You think about winning.
You see your manager as a person you work with, not for.

Attending SHC’s Staff Appreciation Dinner – Sitting next to Melinda Mitchell

Interviewing a patient during the Kidney Transplant RPIW

Attending the blessing of the ED Extension

Presenting on SHC’s Patient Experience to the California Health Care Safety Net Institute Site Visit

Having the unique opportunity to meet leaders and staff from many parts of the organization and learning about how all of the moving parts work together to provide leading edge and coordinated patient care! Receiving Feedback “On behalf of the HR and IT management teams, I extend our sincere appreciation to you for the comprehensive C-I-CARE trainer session yesterday. Your thorough presentation met and/or exceeded our expectations. Thank you for your leadership in providing C-I-CARE training sessions to our UHA management teams.
With great appreciation, Vivian Young” “Thank you for putting together this phenomenal visual! I LOVE it. I want more ROGUE all the time. This is amazing.”
–Aida Causevic Thanks for all that you do BG!
I’m a huge fan of you!
–Mysti Smith-Bentley “Bryanna Gallaway and Bryant Wong did strong work on this and I hope they will have a chance to share this model with you sometime soon.”
–Sri Seshadri “Your personal goal is a good one, and perhaps I should borrow it as well! I compliment you for your approach and thank you for the thoughts.”
–Pravene Nath “Your facilitation skills have bumped to a new level…. You used your humor and spontaneous questions that emerged based on where the group was. It gave me a sense that the group was in competent hands, and freed them up to just do their work…. Nicely done!”
-Dave Simpson “You have good juju!”
–Todd Prigge “You did a marvelous job today at the Steering Committee meeting given the short notice and all of the pressure, you handled it beautifully.”
–Christina Saint Martin “Bryanna presented a well-received C-I-CARE session to UHA. She was well-prepared and also took into consideration the feedback from the group.”
–Jerry Maki “Thank you for all your efforts onstage and offstage, seen and unseen…. I loved your many insights and the energy you brought to our A3 breakout group.”
–David Haray "Now What?"
-Everyone “Everyone has a plan, until you get hit in the mouth." - Mike Tyson Fears Not being able to ramp up and absorb information quickly enough
Taking the wrong turn on the Ground Floor and walking into the morgue
Full transcript