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Transcript of Change Management
Extensive Value to the Business
Director of IS Operations
Change Management in two Sentences? Possible....?
An IT service management discipline, its objective is to ensure that standardized methods and procedures (Change Controls) are used in order to minimize the amount and impact of any related incidents upon service.
To manage, audit and coordinate simple and complex changes to applications, infrastructure, or any other aspect of services across the IT environment. An effective Change Management process enables changes to be made with minimum disruptions to services.
The process and tool in place to ensure stability for the business in the environment and data focused on business outcome.
Process SME/ Team Lead
Quality Check Coordinator
HPSM Release Lead
Operational Review Coordinator
IM Queue Manager
A methodology to make changes to technologies in a controlled fashion with the goal of maintaining the maximum possible stability of IS systems. It incorporates a system of approvals and coordination, and provides a record of what was changed and the manner in which it was changed, to provide information for troubleshooting, warranty, and business audit.
A process methodology in IT service management that ensures the stability and standardization of IS systems through change controls. With coordination and discipline, changes will achieve minimum disruption of any related service.
Brown, Paul, writ. A Brief Introduction to Change Management .. Hugo Morris , 2011. Film. 21 Jun 2013. <
It is a key source of competitive advantage
with current situation
of what is possible
actions that can be taken towards the vision
Result must be large than R which is
Focus on Business Risk
NA option to Risk Matrix
OOB Alerts (CM closure)
Measure Successful Outcomes
Business Recovery Plan
Approval Tab Breakout
So What's Next?
2013 | 2014
1. Server Build Process
2. Rapid Improvement Event
3. External Vendor Change Tracking
4. Expand Standard Minor Change Types
Internal and External Audits
Extension and Exception Reviews
Facilitate High Risk Change Reviews
Facilitate Service Transition Forum
1. Exception & Extension requests
2. Escalation point for CCBC's and Workgroups
3. Assist project teams: Agile development
4. Successful changes - Business Outcomes
5. Work IRM and ERA - Balance of Controls
Full Scope | 4-5 Years
State Audit | Every 5 Years
Change Process Team is primary contact
manage audit to published controls/scope
Respond to process, policy and workgroup questions
Biggest concern is that production changes are recorded, tested and approved before implementation
Pre-authrozied emergency data changes
projects and Support tracking
Unauthorized change tracking
Facilitate Quarterly Reviews
CCBC's review each other
Change Management reviews each domain
Directors involved with final review
Quality Check Results
My Involvement Change?
... and all those others meetings