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Managing a Global Team: Greg James at Sun Microsystems, Inc.

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Mack Ascanio

on 15 October 2014

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Transcript of Managing a Global Team: Greg James at Sun Microsystems, Inc.

Managing a Global Team: Greg James at
Sun Microsystems, Inc.

Commonwealth - Team 11 - October 3rd
Prof. Jamie Millard

Stanford University Network (SUN).
Provided IT Solutions and open source technology,
Follow the sun Policy & Rule of 11.
HS Holdings server went down for 2 hours affecting the whole system.
Premium annual service contract worth $300K.
Summary
Issue
Conduct multiple all-teams meetings to increase communication and interaction among teams.

Keep customer's and employee's contact info up-to-date.

Create and practice contingency plans
to address issues in a faster solution.
Conclusions & Recommended actions
Global Team Manangement
India team
Felt second-class citizens.
Fewer agenda items.
Concerns always reviewed last.
Working schedule, 6:30 IST.
Not involved in innovative jobs.
Dubai team
Believed to be disconnected
Feared to be deemed incompetent.
Missing deadlines for cultural reasons.
Worked at two paces.
France team
Salary was 30% less than american peers.
Schedule is unpredictable.
50-hours weekly schedule
USA team
Less vacations than french peers.
Work load poorly distributed.
Strengths
Work closer to customer.
Immediate response for regional problems.
Diverse and multitalented teams.
Provide service 24/7 worldwide.
SWOT
Analysis
Opportunities
Weaknesses
Threats
Different time zones.
Salary gap.
Differences in labor legislation.
Cultural discrepancy and work approach.
Leadership plays a more crucial role.
Flexibility.
Responsiveness.
Lower costs.
Improved resource utilization.
Competitive market.
Collateral damage - lawsuits
Mismanagement resulting in team disagreements.
Miscommunication
Team 8! We want your review!
Full transcript