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BC Usability

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Michael Stevens

on 28 April 2017

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Transcript of BC Usability

(Or, as we also like to call it ... )
Don't Forget About Us!
Creating Stories to Maximize Usability
Jaimie Tunzi & Michael Stevens
Usability is a complex topic and we are not going to cover it all.

We are only talking about creating and applying"
user stories

What We're Going to Talk About
According to the Nielsen Norman Group, usability consists of five components...
: How easy is it for users to accomplish basic tasks the first time they encounter the design?

: Once users have learned the design, how quickly can they perform tasks
: When users return to the design after a period of not using it, how easily can they reestablish proficiency?

: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?

: How pleasant is it to use the design?
Components of Usability...
Use your collected data to create several fictional individuals (
) that are representative of those who you are targeting with your website.
Definitions & Steps for Creating User Stories
Collect data and information about your audience or users based on statical measurements and research. This data usually consists of age, gender, income, lifestyle attributes, etc.
Creating a usable web interface can be like navigating a maze
but you can create a successful interface by
constantly focusing on the needs and characteristics of your users...
to describe the needs of your target audience by using a sentence such as: "As a
(kind of user)
, I want to
(do what)
, so that I can
Step 1:

Collect data (i.e. background, age, gender, income, lifestyle attributes, etc.) about your users to create
Step 2:
Step 3:
Our Example?
What could we do that might have practical application for upcoming projects?
What does the BCPL Website need?
If the website is supposed to be a virtual branch that offers all of the services that are done in the branches online ...
Check Out Books:
Check Your Account:
Do Research:
Cloud Library and Overdrive
My Account/Polaris
Research Databases
But What About Stuff for Kids (Like Storyville...?)
An interactive early literacy and learning center for children ages birth to five and their caregivers.

Each area is furnished with books and engaging play activities and materials which promote:

• Language & Literacy
• Mathematical & Scientific Thinking
• Social Studies
• Social & Personal Skills
• Physical Development & the Arts
Ask A Reference Question:
What Stats Are Available from BCPL...?
Assumed BCPL Stats Regarding Storyville and Kids...
As a
young child
, I want to
know when to continue the story
so that
I don't get confused.
User Story 2
As a
, I want to
sit down with my children
help them to read
User Story 3
As a
young child
, I want to
select an activity I want to do
so that
I can read a book that interests me.
User Story 1
(Courtesy of Felicia, the Web Services "Spirit" Animal guide...)
Step 1: Begin Creating Your User Profiles
Library card registrations
USER PERSONAS are fictional individuals who represent a targeted group of people using highlighted or important information to help develop the product.
Step 2: Create User Personas Based on Your User Profiles
BCPL's circulation is around 11,000,000. 2.5 million of that are picture books, cardboard books, and "Read-to-Me" users.
Annual program attendance for birth to 2 and 3 to 5 year old programs is 175,000.

Annual attendance at both Storyville locations is around 13,000.
Additional data can be cross-tabulated to show demographics such as language, race, etc.
Check out Xtensio if you need a Creative Nudge...
Circulation reports
Programming attendance
Storyville stats
25,000 Library cards to 5 and younger
USER STORIES are what people use to describe mainly three items using a sentence similar to: As a (
1. who/kind of user
), I want (
2. what
), so that (
3. why

Note: User Stories are not technical specifications nor descriptions on how to develop a feature.
Step 3: Craft User Stories That Are Real For Your Profiles
In Summary:
Why use user profiles, user personas, user stories and story maps?

it helps transfer the information from the business analyst to the developers to better understand users’ need and for what purpose. It also serves as a conversation starter for developers and product owners on how to create this feature.



to organize and prioritize features in support of your User Stories.
Step 4:


User stories are only a snippet of the overall project. It shows one task that a user may complete in a series of other tasks.

User Maps arranges the user stories so it displays the "big picture" of the project. It helps with prioritization and brings all stakeholders on the same page.
Step 4:
Story Mapping
Full transcript