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akash raghuwanshi

on 13 August 2016

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Transcript of SAFMARINE

Documents required
Purchase Order
Commercial Invoice
Packing List
Bill of Lading
Letter of Credit
Certificate of Origin
Inspection Certificate
Purchase Order
:- A purchase order (PO) is a commercial document and first official offer issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services.

Commercial invoice
:- A commercial invoice is a document used in foreign trade. It is used as a customs declaration provided by the person or corporation that is exporting an item across international borders.
Packing List
:-Itemized list of articles usually included in each shipping package, giving the quantity, description, and weight of the contents. Prepared by the shipper and sent to the consignee for accurate tallying of the delivered goods.

Bill of Lading
:- A detailed list of a ship's cargo in the form of a receipt given by the master of the ship to the person consigning the goods.
Letter of Credit :-
a letter issued by a bank to another bank (especially one in a different country) to serve as a guarantee for payments made to a specified person under specified conditions.
Container Procedure
Book a Container online (i.e. www.Safmarine.com)
Request For Freight Quotation
Pick your Container from the port
Stuff & Seal
Drop your Container at the port
Clear all your custom formalities and Shipping orders

There are 5 essentials steps that helps a sales executive to serve the customer . These steps helps to create a “World Class” Sales Organization . It will help to understand the customer’s needs and communication productively which will improve customer loyalty , while maintaining premium pricing .

The Incoterms rules or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC). They are widely used in International commercial transactions or procurement processes.
EXW Ex Works

“Ex Works” means that the seller delivers when it places the goods at the disposal of the buyer at the seller’s premises or at another named place (i.e.,works, factory, warehouse, etc.). The seller does not need to load the goods on any collecting vehicle, nor does it need to clear the goods for export, where such clearance is applicable.
Free Carrier” means that the seller delivers the goods to the carrier or another person nominated by
the buyer at the seller’s premises or another named place.
The parties are well advised to specify as clearly as possible the point within
the named place of delivery, as the risk passes to the buyer at that point.

FCA Free Carrier
CPT Carriage Paid to
Carriage Paid To” means that the seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such place is agreed between parties) and that the seller must contract for and pay the costs of carriage necessary to bring the goods to the named place of destination.
CIP Carriage And Insurance Paid To
Carriage and Insurance Paid to” means that the seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such place is agreed between parties) and that the seller must contract for and pay the costs of carriage necessary to bring the goods to the named place of destination.
DAT Delivered At Terminal
Delivered at Terminal” means that the seller delivers when the goods, once unloaded from the arriving means of transport, are placed at the disposal of the buyer at a named terminal at the named port or place of destination. “Terminal” includes a place, whether covered or not, such as a quay, warehouse, container yard or road, rail or air cargo terminal.
Together We Go Places
Counter Work
The Broker or importer gives above documents
for releasing the container :-
Bill of Lading (Original)
Official Reciept
Release Order Request
The Staff at the counter checks out all documents printed and on computer also.
If the Documents are identical the staff will generate the release orders.
Counter Staff keeps a Copy and give one copy of release order to broker or importer . Now he can take his container from the port
Demurrage Charges
The Importer or the Broker has only 7 Days from delivery date to pick the container from the Port and drop the container at the Depot.
If he fails to do so he will be charged ..

For 20 feet container :- $17/day
For 40 feet container :- $34/day
For 20 feet reefer container :- $100/day
For 40 feet reefer container :- $180/day

Note :- The Charges increases weekly .


Safmarine is an international container carrier focused on trade to and from emerging markets in Africa and West Central Asia.
Founded in 1946 in South Africa, Safmarine has always had strong ties to Africa, its energy, people and vibrant culture. Embracing these roots has established a distinct way of doing business, which still sets us apart from our competition.
Today, over 1.200 Safmariners in 85 countries around the world share a common goal: to be the people making the difference in shipping. Our ambition is to inspire a brighter future through profound partnerships and a culture of positivity and optimism. To realise this we invest in people, in relationships, and in the way we do business.
At Safmarine we are committed to bringing a human touch to the world of shipping and to partner with our customers on every step of their journey.

Any shipping company can take your shipment from Port A to Port B. For us, it’s not what we do; it’s how we do it.
We want to deliver on our commitment of being the people who make the difference in shipping. How we engage with you lies at the heart of this promise.
We do our best to provide you a personal, professional shipping service experience. From your initial enquiry to final shipment delivery, you can expect friendly and outstanding customer service, local expertise, and prompt, competent handling all the way through.
And who makes this possible? It is each and every one of our 1200 people – our Safmariners.
Spending time with our customers to understand their business, being professional and accountable, and going that extra mile to deliver exceptional service is a hallmark of every Safmariner.
When our customers choose us again it is because they know their shipment is in the best possible hands.
Our tagline “Together we go places” is not an inflated advertising claim; it is a reflection of our ambition to continue to be committed to our customers and be seen as partners on a journey towards our mutual success.
If you need a committed and responsible partner who will take care of all your shipping needs, you’ve come to the right place.
This department controls the money flow and is
responsible for annual accounts, audits, credit control...

Divided into two
Invoice trigger for a shipment
Customer recieves invoice in the mail box as soon as it is generated in the system
Verification of the invoice
Cash customer (pay invoice , collect document)
Sending of statements at Global Service Centre and send customer statements of accounts
local collectives contact the customer
Remind them via Email
GSC gives Dunning letter to the customer
Local collectives again call the customers to push for money collections
Escalation to management level in case it is out of control
:- Local collectives do weekly meetings with customer service team to discuss critical issues.
Two Services :-
Agent Payment (Office charges)
Linear (Port expenses , MFD Rent )

Agent Payment refers to payment of office rent , staff food , stationary , etc . The payment is done on weekly basis

Linear payment refers to payment of Port
expenses , container handling rent ,
MFD rent etc .
Full transcript