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Cloud Computing at UCSF

Improving Research and Patient Care using Salesforce.com

Ed Martin

on 8 June 2015

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Transcript of Cloud Computing at UCSF

Improving Healthcare Research and Patient Care with Salesforce.com
Cloud Computing at UCSF
Health Information Technology Innovation Platform
Patient Care
Q & A
Securely store protected health information
Increase pace of health care innovation
Easily share technology
Increase research collaboration
Breakdown communication silos
Reduce innovation development costs
Using Salesforce.com Ideas, the UCSF Benioff Children's Hospital is publicly crowdsourcing ideas for making a great hospital.
Ideas is also used internally by the Medical Center, School of Medicine and the UCSF Sustainability Program to crowdsource improvements from faculty & staff.
UCSF used Salesforce.com Chatter, a private, social collaboration product similar to Facebook and Twitter, to improve communications during our Electronic Medical Records System roll out. Its use continues today for improving our EMR.
Revolutionary patient care team communications with CareWeb Messenger
Facilitating messaging amongst a patient's care team of physicians, nurses, and other caregivers
Keeps a running dialog of messages exchanged about a patient, previously stored on pagers
Messages can be viewed within the EMR, pagers, and smartphones.
The Nursing Performance Improvement team answers patient care quality surveys on iPads, implemented using Salesforce.com, to improve nursing practices and report metrics to government agencies.
The Concierge Services Team tracks prospective international clients and VIP's to coordinate communications and requested care.
The Pediatric ICU and CICU uses the Salesforce.com Customer Relationship Management (CRM) system to improving internal communication, patient service, and external (referring) physician relationships.
Research Innovation
Clinical Research Services uses Salesforce.com CRM to track, manage, and recruit participants for research studies.
The Athena Breast Health Network, led by Dr. Laura Esserman, is improving breast cancer outcomes. This groundbreaking research study takes place across all 5 University of California Medical Centers and aims to include 300,000 women and men.
What Salesforce.com Offers
Ideas for UCSF Benioff Children's Hospital
Bright Ideas
UCSF Medical Center Concierge Services
UCSF Chatter
CareWeb Messenger
Nursing Performance Improvement - Patient Care Quality Surveys
Pediatric Access Center
UCSF Research Participant Registry
Athena Breast Health Network
The Pride Study is the first large-scale, long-term health study of people who identify as lesbian, gay, bisexual, transgender, queer (LGBTQ), or another sexual or gender minority.
The Pride Study
Thank You!
Ed Martin
UCSF School of Medicine
Information Services Unit
Ed Martin
UCSF School of Medicine
Information Services Unit
Social Gamification Using Chatter
Dr. Arup Roy-Burman in the Pediatric ICU is using gamification principles on Chatter to engage staff, measure performance, motivate advancement, and highlight individual and team achievements.
Reducing Central Line Infections
UCSF is piloting the use of self-surveys and gamification to reduce the number of Central Line Associated Blood Stream Infections (CLABSI).
A proactive approach to dementia care from the UCSF Memory and Aging Center. Care Team Navigators (CTN) proactively coordinate patient care with clinical teams targeted to stage of illness. The Care Ecosystem Dashboard facilitates monitoring & communications with care teams, from diagnosis to end of life planning.

Dementia Care Eco-system
Full transcript