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Copy of Lean Thinking
Transcript of Copy of Lean Thinking
BUSINESS INNOVATION UNIT
What is LEAN?
is a collection of principles and methods that focus on the identification and elimination of non-value added activities (
) in any process”
Goals of Lean
Focus on customer's perspective
Simply, lean is
creating more value
What is Kaizen?
Kai: to change
Zen: for the better
Root Cause Analysis/5 Why's
The use of harsh chemicals.
Why are we using harsh chemicals?
To clean the pigeon poop.
Why do we have so many pigeons?
They eat spiders and there are lots of spiders at the monument.
Why are there so many spiders?
They eat gnats, and there are lots of gnats on the monument as well.
Why are there so many gnats?
They are attracted to the light at dusk.
Why is the Washington Monument
The 8 Wastes
The 3 Types of Activities
A step and/or activity that if left out would impact service, performance and/or customer satisfaction
A step and/or activity that if left out would not impact customers and/or the business.
Business Value Add
A step and/or activity that may not add value to the customer but are required by law, regulation, safety or business administration.
Do each of the steps in your process create value for the client?
Do you know how well you are doing? i.e. baseline
Are you always looking for ways to make your processes better?
LEAN: A PROCESS IMPROVEMENT METHODOLOGY
Using the LEAN approach Toyota strived to: provide the
, at the
, with the
shortest lead time
, ensuring the
the highest morale
LEAN has evolved and has been successful in the
private/public sector, and in non-profit
organizations while maintaining the core
creating better service
for customers with the
materials and resources available now.
If I had an hour to solve a problem,
I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.
- Albert Einstein
"A year from now you'll wish you started today"
- Karen Lamb
WHO WE ARE:
The Business Innovation Unit (BIU) is a team of business innovation specialists who use
a proven process improvement approach:
with staff and managers
to improve TBA's business processes.
Lean began in the manufacturing industry by Taiichi Ohno when he created the
Toyota Production System
Turn on the lights at later time
Value Stream Map