Communication
The way around...
Active-Passive
Hollander and Szasz
Is Communication the Key?
“When you communicate well with your patients, they will accept more recommended treatment, comply with your treatment guidelines, and be happier to have you as their dentist.”
Roger P.Levin, DDS,Chairman & CEO Levin Group.
How then?
Getting to know the Patient
Discussing the Treatment
Doing the treatment
Advising the patient
Out of the Clinic
Dinner story
Haj story
The Girl that changed my life
Guidance Cooperation
Mutual Participation
Doctors are men who prescribe medicines of which they know little, to cure diseases of which they know less, in human beings of whom they know nothing.
Voltaire
Why?
•Fear of the unknown
• Fear of loss of control
•Fear of physical harm or bodily injury
improvement in the Interpersonal Communication Skills of Dental StudentsTimothy L. Hottel, D.D.S., M.S., M.B.A. and Patrick C. Hardigan, Ph.D.
The outcomes of this study indicate that effective communication between dental students and their patients may be acquired and refined through a course that addresses basic interviewing skills.
Attending to the patient’s nonverbal behavior (ES = 1.15),
decreasing the patient’s anxiety and increasing his or her level of comfort (ES = .98),
and focusing and listening to the patient (ES = .90)
Dentists' and patients' communicative behaviour and their satisfaction with the dental encounter.Schouten BC, Eijkman MA, Hoogstraten J.
Patients' satisfaction is definitely positively related to the communicative behaviour of dentists,
Types
Patients are either
Or
Special Treatment:
Systemic Desensitization
Progressive muscular relaxation
Cognitive Restructuring
Effects of perceived patient attributes on dentist communication behavior.
Thierer TE, Handelman SL, Black PM.
The hypothesis of a relationship between patient communication behavior and the dentists' perceptions of patient attributes was supported
It is more important to know what sort of person has a disease than to know what sort of disease a person has. Hippocrates
IPC
Positive
Tapping the shoulder
Patient Name
Open ended question
Negative
Listening
Active
Reflective
Empathic
Cure sometimes, treat often, comfort always.
Hippocrates
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