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Copy of Patient communication
Transcript of Copy of Patient communication
The way around...
Hollander and Szasz
Is Communication the Key?
“When you communicate well with your patients, they will accept more recommended treatment, comply with your treatment guidelines, and be happier to have you as their dentist.”
Roger P.Levin, DDS,Chairman & CEO Levin Group.
Getting to know the Patient
Discussing the Treatment
Doing the treatment
Advising the patient
Out of the Clinic
The Girl that changed my life
Doctors are men who prescribe medicines of which they know little, to cure diseases of which they know less, in human beings of whom they know nothing.
•Fear of the unknown
• Fear of loss of control
•Fear of physical harm or bodily injury
improvement in the Interpersonal Communication Skills of Dental StudentsTimothy L. Hottel, D.D.S., M.S., M.B.A. and Patrick C. Hardigan, Ph.D.
The outcomes of this study indicate that effective communication between dental students and their patients may be acquired and refined through a course that addresses basic interviewing skills.
Attending to the patient’s nonverbal behavior (ES = 1.15),
decreasing the patient’s anxiety and increasing his or her level of comfort (ES = .98),
and focusing and listening to the patient (ES = .90)
Dentists' and patients' communicative behaviour and their satisfaction with the dental encounter.Schouten BC, Eijkman MA, Hoogstraten J.
Patients' satisfaction is definitely positively related to the communicative behaviour of dentists,
Patients are either
Progressive muscular relaxation
Effects of perceived patient attributes on dentist communication behavior.
Thierer TE, Handelman SL, Black PM.
The hypothesis of a relationship between patient communication behavior and the dentists' perceptions of patient attributes was supported
It is more important to know what sort of person has a disease than to know what sort of disease a person has. Hippocrates
Tapping the shoulder
Open ended question
Cure sometimes, treat often, comfort always.