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Transcript of Nonverbal Communication
Eye contact, facial expressions, and posture and gestures send silent messages.
punctuality and structure
Time, Space, and Territory send silent messages
gem ent of
Appearance sends silent messages
Establish and maintain eye contact.
Building Strong Nonverbal Skills
...while brief eye contact signals fear or stress and invites suspicion.
We tend to believe people who look directly at us...
Use posture to display interest
Improve your decoding skills
Watch how people react to others based on their nonverbal communication...
study students in other classes.
“No man ever listened himself out of a job.”
30th U.S. President
Why Good Listening Skills Count
Misconceptions about Listening
FACT: Careful listening is a learned behavior.
Listening is a matter of intelligence...
FACT: speaking and listening are equally important.
Speaking is more important in the listening process...
Speakers are able to command listening.
FACT: Speakers cannot make a person really listen.
Hearing ability determines listening ability.
FACT: Listening happens mentally—between the ears.
Speakers are totally responsible for communication success.
FACT: Communication is a two-way street.
Listening is only a matter of understanding a speaker’s words.
FACT: Nonverbal signals also help listeners gain understanding.
Control your surroundings.
Establish a receptive
Keep an open mind.
Listen for main points.
Capitalize on lag time.
Building Powerful Listening Skills
Listen between the lines.
Judge ideas, not appearances.
Hold your fire.
Take selective notes.
Act like you want to be wherever you are!