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Nonverbal Communication

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by

Ken Green

on 10 February 2015

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Transcript of Nonverbal Communication

What you do speaks so loud that I cannot hear what you say--Ralph Waldo Emerson
Nonverbal Communication
Eye contact, facial expressions, and posture and gestures send silent messages.
punctuality and structure
Time
Time, Space, and Territory send silent messages
Space
Arran
gem ent of
objects
Territory
Privacy zones
Business documents
Appearance sends silent messages
Personal Appearance
Establish and maintain eye contact.
Building Strong Nonverbal Skills
...while brief eye contact signals fear or stress and invites suspicion.
We tend to believe people who look directly at us...
Use posture to display interest
Improve your decoding skills
Watch how people react to others based on their nonverbal communication...
study students in other classes.
“No man ever listened himself out of a job.”

--Calvin Coolidge
30th U.S. President
(1923-1929)
Why Good Listening Skills Count
Misconceptions about Listening
FACT: Careful listening is a learned behavior.
Listening is a matter of intelligence...
FACT: speaking and listening are equally important.
Speaking is more important in the listening process...
Speakers are able to command listening.
FACT: Speakers cannot make a person really listen.
Hearing ability determines listening ability.
FACT: Listening happens mentally—between the ears.
Speakers are totally responsible for communication success.
FACT: Communication is a two-way street.
Listening is only a matter of understanding a speaker’s words.
FACT: Nonverbal signals also help listeners gain understanding.
Stop talking.
Control your surroundings.
Establish a receptive
mind-set.
Keep an open mind.
Listen for main points.
Capitalize on lag time.
Building Powerful Listening Skills
Listen between the lines.
Judge ideas, not appearances.
Hold your fire.
Take selective notes.
Provide feedback.
Act like you want to be wherever you are!
Full transcript