Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Functional areas

No description
by

Mohammed Zaheer

on 4 January 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Functional areas

Name: Something I would like to learn in the future What I found difficult 3 new things I have learnt Plenary It is essential that functional areas must work and link together for the business to be successful.

For instance, sales cannot promise to deliver goods which operations cannot make on time.

Why else? Working together.. You now need to think about four different functional areas that your business has.

You need to explain what the functional areas are and what the roles of these functional areas are in that business specifically. Functional areas for a business.. Explain why customers are important to the success of business organisations.

Explain, in your own words, why businesses should be aware of what their customers think of them.

Higgins Boats Limited manufactures and sells luxury yachts. Identify and explain two methods the business could use to find out what customers think of the quality of its after-sales service.

Design a questionnaire that could be used to find out what customers of River Island think of its level of customer service. Questions… Businesses spend a lot of money finding out what customers think of them. Why?

Monitoring the number of complaints
Customer panels or interviews
Questionnaires / surveys
Website feedback forms
Secret shoppers
Product testing
Benchmarking Measuring customer satisfaction Think about the things you and your household buy every week and how much they all cost. In 2007, a typical family spent over £100 a week in supermarkets – that’s over £5000 a year!!

Quick activity – work out how much your table spends every year! Why do customers matter? Customer service can be defined as the activities a business carries out before, during and after a customer buys a product from them. Explain how this is the case.

Activities include:
Providing information
Giving advice
Providing credit facilities
Delivering goods
Providing after-sales service Customer service All businesses will carry out each of these functions but...
Not every business will have a separate department that is responsible for each function
Very large businesses will have specialist staff in each department and these departments could be spread across the globe!
Small businesses may have one or two people who try and do everything! Caution… Discuss with your partner what the Marketing department at Apple would do.

What are they responsible for? What is their job?

How do they go about doing that? Marketing Functional areas are similar to different departments. In most businesses, each department is responsible for a different part of the business.

For example, large businesses will have separate departments to deal with advertising, selling their products and keeping their customers happy.

However, in a small business, this will be done by individuals Functional areas What do you think these images represent? Finance I can list and describe four different functional areas (Grade D-E)
I can explain the roles of five different functional areas in a business (Grade C)

I can explain how these functional areas work together in a given business (Grade A-B) Learning Outcomes To be able to understand the roles of functional areas in businesses Learning Objective Functional areas of a business Very confident Not confident Very confident Not confident Very confident Not confident To be able to understand the roles of functional areas in businesses Progress check: Objective: I can list and describe four different functional areas (Grade D-E)



I can explain the roles of four different functional areas in a business (Grade C)


I can explain how these functional areas work together in a given business (Grade A-B) HR R & D IT CS Production Admin Marketing Finance Sales All functional areas must link together to achieve the overall aims and objectives

This means cooperation and good communications

Why is it important for the different functions to work together? Links between functions Very confident Not confident Very confident Not confident Very confident Not confident To be able to understand the roles of functional areas in businesses Progress check: Objective: I can list and describe four different functional areas (Grade D-E)



I can explain the roles of four different functional areas in a business (Grade C)


I can explain how these functional areas work together in a given business (Grade A-B) Production Administration Research and development Marketing Customer service Human Resources Finance Functional areas Learnt about how these functional areas work together in a selected business? Learnt about the roles of these functional areas? Learnt about at least five different functional areas? Lets think? HAVE WE..... Production Administration Research and development Marketing Customer service Human Resources Finance Functional areas The main responsibilities of the human resources function Recruitment and dismissal Working conditions Training, development and promotion Employee rights and responsibilities Health and safety Human resources Very confident Not confident Very confident Not confident Very confident Not confident To be able to understand the roles of functional areas in businesses Progress check: Objective: I can list and describe four different functional areas (Grade D-E)



I can explain the roles of four different functional areas in a business (Grade C)


I can explain how these functional areas work together in a given business (Grade A-B) Name: Something I would like to learn in the future What I found difficult 3 new things I have learnt Plenary It is essential that functional areas must work and link together for the business to be successful.

For instance, sales cannot promise to deliver goods which operations cannot make on time.

Why else? Working together.. You now need to think about four different functional areas that your business has.

You need to explain what the functional areas are and what the roles of these functional areas are in that business specifically. Functional areas for a business.. Explain why customers are important to the success of business organisations.

Explain, in your own words, why businesses should be aware of what their customers think of them.

Higgins Boats Limited manufactures and sells luxury yachts. Identify and explain two methods the business could use to find out what customers think of the quality of its after-sales service.

Design a questionnaire that could be used to find out what customers of River Island think of its level of customer service. Questions… Think about the things you and your household buy every week and how much they all cost. In 2007, a typical family spent over £100 a week in supermarkets – that’s over £5000 a year!!

Quick activity – work out how much your table spends every year! Why do customers matter? Customer service can be defined as the activities a business carries out before, during and after a customer buys a product from them. Explain how this is the case.

Activities include:
Providing information
Giving advice
Providing credit facilities
Delivering goods
Providing after-sales service Customer service All businesses will carry out each of these functions but...
Not every business will have a separate department that is responsible for each function
Very large businesses will have specialist staff in each department and these departments could be spread across the globe!
Small businesses may have one or two people who try and do everything! Caution… Discuss with your partner what the Marketing department at Apple would do.

What are they responsible for? What is their job?

How do they go about doing that? Marketing Functional areas are similar to different departments. In most businesses, each department is responsible for a different part of the business.

For example, large businesses will have separate departments to deal with advertising, selling their products and keeping their customers happy.

However, in a small business, this will be done by individuals Functional areas I can list and describe four different functional areas (Grade D-E)
I can explain the roles of five different functional areas in a business (Grade C)

I can explain how these functional areas work together in a given business (Grade A-B) Learning Outcomes To be able to understand the roles of functional areas in businesses Learning Objective Functional areas of a business Learnt about how these functional areas work together in a selected business? Learnt about the roles of these functional areas? Learnt about at least five different functional areas? Lets think? HAVE WE..... HR R & D IT CS Production Admin Marketing Finance Sales All functional areas must link together to achieve the overall aims and objectives

This means cooperation and good communications

Why is it important for the different functions to work together? Links between functions Businesses spend a lot of money finding out what customers think of them. Why?

Monitoring the number of complaints
Customer panels or interviews
Questionnaires / surveys
Website feedback forms
Secret shoppers
Product testing
Benchmarking Measuring customer satisfaction Very confident Not confident Very confident Not confident Very confident Not confident To be able to understand the roles of functional areas in businesses Progress check: Objective: I can list and describe four different functional areas (Grade D-E)



I can explain the roles of four different functional areas in a business (Grade C)


I can explain how these functional areas work together in a given business (Grade A-B) Production Administration Research and development Marketing Customer service Human Resources Finance Functional areas What do you think these images represent? Very confident Not confident Very confident Not confident Very confident Not confident To be able to understand the roles of functional areas in businesses Progress check: Objective: I can list and describe four different functional areas (Grade D-E)



I can explain the roles of four different functional areas in a business (Grade C)


I can explain how these functional areas work together in a given business (Grade A-B) Very confident Not confident Very confident Not confident Very confident Not confident To be able to understand the roles of functional areas in businesses Progress check: Objective: I can list and describe four different functional areas (Grade D-E)



I can explain the roles of four different functional areas in a business (Grade C)


I can explain how these functional areas work together in a given business (Grade A-B) Production Administration Research and development Marketing Customer service Human Resources Finance Functional areas Recruitment and dismissal Working conditions Training, development
and promotion Employee rights and
responsibilities Health and safety Human resources The main responsibilities of the human resources function
Full transcript