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Transcending Barriers to Homeless Services

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by

Melanie Colletti

on 9 April 2015

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Transcript of Transcending Barriers to Homeless Services

The Homeless Services
Action Committee
Staff driven
Cross-departmental
For customers experiencing homelessness and other challenges
Staff development
What We've Done
Project Homelessness Connect
Staff Forum on Homelessness
Presentation to E-Team
Denver Human Services Partnership
Staff Day Booth
MyTracks Class: Building Your Mental Wellness Toolbox with the Mental Health Center of Denver
Research/conversation with other libraries
Service Expansion Request
What Are Other Libraries Doing?
Social workers
Programming
Podcasts
Hiring homeless and formerly homeless employees
Staff training
Service Expansion Request
Two year limited term social worker
Remove barriers to receiving library services
Provide classes for staff to increase awareness and skills in working with challenging customers.
Provide referrals
Break Out
Now it's your turn! What could the library do to improve services to customers experiencing homelessness?
Other Cool Projects to Spark Ideas
"Lava Mae" San Francisco shower bus
Tiny House Villages
100,000 Homes Campaign and Zero:2016 national housing campaigns
Portland Street Books
Newspaper Vendor Programs
Empowerment Plan (Detroit)
Transcending Barriers to Homeless Services
Video
Full transcript