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Web & Mobile

An introduction to Web & Mobile Services
by

Travis Sween

on 29 January 2014

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Transcript of Web & Mobile

Infrastructure
Web & Mobile
Recent Highlights
Grew digital program staff
from 5 to 37
Successful Consumer releases in Q2, Q3 and Q4
Successful Agent Portal releases in each quarter of 2012
POC and evaluation of third party accelerated solution completed
B2E: Successful Q4 strategy and planning work completed
Process: Smaller agile teams
Use of social collaboration
(IBM Connections and Sococo)
Digital Center of Excellence open for business!
Back-end integration with PAS, CAS and CMNG
Services
Technology
Support
Product
Market Analysis
Strategic Planning
Business Analysis
Product Planning and Management
Program Planning and Management
Organizational and Business Planning
Feasibility
Solutions
Architecture
Web Development
Mobile Development
Tier 3 Support
Quality Assurance
Project Management
Release Management
Governance
Certification
Vendor Management
Content Management
Standards Management
Key Capabilities

Core Insurance Exchange Web Presence
Agent Portal Pilot
Initial Website Sales & Marketing
Roll-out Ready Agent Capabilities
Enterprise-wide Web & Mobile Capabilities for Consumers, Agents and Employees
Future
2012

Mobile Optimization of Web Content
Mobile Development Platform
WEB
MOBILE
Delivered 2012
Delivered 2012
2013

Mobile App Prototyping
Mobile App Distribution
Mobile App Store
WEB
MOBILE

Customer / Agent Communication
Bind & Service for Customer and Agent
Social Integration
Enhanced Intranet - B2E
Business Analytics Integration
2014

Mobile App Enhancement
WEB
MOBILE
Self-Service
Recurring Payments
Quote
Electronic Bill Presentment
Enhanced Sales & Marketing
Document Management
SMS
Enhanced Agent Portal
Sales
Quote
Enhanced Intranet (B2E)
Preferences
Be where our users are
Consumers
Agents
Employees
Full transcript