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Copy of Conflict Resolution

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by

Teresa Robertson

on 10 December 2013

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Transcript of Copy of Conflict Resolution

Christy Duly, Mike Johnson, Teresa Robertson

Common Sources
of Conflict
Can't We All Just Get Along?
CONFLICT
A serious
disagreement
or argument

Values
Cultural
Diversity
Ethical
Attitudes
Emotions
Needs
Each person is different
Misconceptions
Misinterpretations
Perception
Materials needed for the
project and enough
Resources
Interests
Different work styles
Personality styles
Competitive
Collaborative
Accommodating
Avoiding

Personalities
Team
Management
Unclear goals or expectations
Needs not identified or met

Preparing
for
Conflict

Causes of
Conflict

Conflict
Tools
Resolving
Conflict
Prepare for Resolution
Acknowledge conflict
Discuss Impact
Agree to communicate
Understand the Situation
Clarify positions
List the facts
Five Scenarios
Avoid conflict
Compete
Compromise
Accommodate
Collaborate
Reach Agreement
Collaborate/Cooperate
Conflict Activity
Full transcript