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Communication Skills

Communication Skills Presentation for Lecturas II (BPTLI12), in 1415-1. More info: http://unimet.academia.edu/SusanaArenas.
by

Susana Arenas

on 5 January 2015

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Transcript of Communication Skills

Why are they necessary?
University students need to improve critical thinking.
Debating helps them cultivate a global perspective.
It encourages team work and individual proactivity.

Communication Skills
What is "communication"?
Exchange of ideas and understanding.
Elements Of Communication
Message
Sender.
Receiver.
Channel.
Code.
Elements of Communication Skills
Eye Contact.
Body Language.
Style.
Understanding the audience.
Elements of CS
Adapting to the audience.
Politeness.
Precision.
Conciseness.
How to develop CS in the classroom?
Discussion/Debate.
Oral Presentation.
Role-Play.
CS: Speaking and Listening
Our effective spoken communication requires being able to express ideas and views clearly, tailoring the content and style to the audience.

This means:
Be clear and concise.
Persuading and negotiating.
Effective use of body language and speech.
Use active listening.
Awareness of prejudices and misconceptions.
Empathy.
An example of good CS?
Bibliographic References
Any Questions? Comments
Kennedy, R. (2007). In-Class Debates: Fertile Ground for Active Learning and the Cultivation of Critical Thinking and Oral Communication Skills. Retrieved from International Journal of Teaching and Learning in Higher Education (ISSN: 1812-9129): http://www.isetl.org/ijtlhe/
University of Kent: The UK's European University. (s.f.). University of Kent. Obtenido de Communication Skills: Speaking and Listening: http://www.kent.ac.uk/careers/sk/communicating.htm
Merriam-Webster (2014). Definition of Communication. Retrieved from Merriam-Webster Free Dictionary: http://www.merriam-webster.com/dictionary/communication
Types of Debates
Lincoln-Douglas Debate.
Four-Corner Debate.
Fishbowl Debate.
Think-pair-share Debate.
Meeting-house Debate.
Problem-solving Debate.
A definition of the term
Communication is " the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else" (Merriam-Webster Dictionary, 2014)
Communication involves decoding a message.
Based on the communication model from Shannon and Weaver (1948)
CS on debates
According to Ruth Kennedy, investigator from University of Pennsylvania, debates are used to
convince people
.
In order to persuade, it is important to have good listening skills
Listening skills
1.-
Empathy:
to be open and sensitive to values and feelings of other people.
Each perspective is unique.
Own feelings have to be disclosed.
Everything is about demonstrating.
2.- Listen attentively
Mind your body language: open gestures, good eye contact.


Look at the speaker without intimidating him/her.

Express interest!
3.- Active listening:
Clarify understanding: summarize

Show you're listening: nod. Let your voice be heared
Give proper feedback (constructive criticism)
Ask yourself
what you want to gain from the conversation?
SPEAKING SKILLS
An effective listening leads us to an effective speaking and a persuasive argumenting
Give us the ability to communicate effectively.

Allow the speaker to convey his message in a thoughtful and convincing manner.

Helps us assure that the listener is not misunderstanding us.

PROBLEMS FACED DURING SPEAKING

Glossophobia (75% of the population)

Fear of being laughed at.

Lack of vocabulary

Grammar mistakes

TIPS TO EFFECTIVE PUBLIC SPEAKING
Understand the purpose
Clear and concise
Be prepared
Don’t talk too fast
Use variety of tones of voice
Be relaxed and confident
Speak with sincerity and passion


WHAT TO DO BEFORE SPEAKING

Be an active listener

Be a quick organizer of thoughts

HOW TO IMPROVE THOSE SKILLS
Practice where you can, when you can
Build your confidence
Try not to translate into and from your own
language
Speak English less hesitantly


The difference between a smart man and a wise man is that the smart men knows what to say, and the wise man knows whether or not to say it.
Research from University of Kent relates these skills to some bullet points of persuading and negotiating:

Empathy allows not to focus on "negotiating to win"
Negotiating jointly:
this is the best way to reach mutually satisfactory agreements
Asertiveness
Keep calm. Use diplomacy.
Your body language may be encouraging.
Make compromises. Know when to offer concessions.
Full transcript