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Week 3 Communication

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by

Cecelia Byers

on 28 September 2016

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Transcript of Week 3 Communication

Communication
Four Types of listening
1. Inactive listening
2. Selective listening
3. Active listening
4. Reflective listening
Inactive Listening
Simply hearing the words - there is no recognition of the speaker's message or intent
Selective Listening
Hearing only what you want to hear
Active Listening
making a conscious effort to hear and understand the speaker's entire message
reflective listening
an extension of active listening that includes clarification of the speaker's message with an end result of mutual understanding
Components
of
Active Listening

1. Prepare for class
Includes:
doing necessary readings or assignments
looking at the syllabus
brainstorm concepts that might be covered in lecture
2. Listen with a positive frame of mind
go into the lecture excited about the material and the course
assume that you will learn something new and interesting
3. focus your attention on the speaker
find a place away from distractions
focus solely on the speaker
keep eyes on speaker and away from other distractions
stay tuned into what the speaker is saying
4. take notes
Your notes should...
be taken consistently
avoid the copying of exact words
be synthesized using active listening skills
be organized!!!
5. Become engaged with the content
Ask yourself questions
how will i use this information outside of class?
what would a test question about this material be?
what questions could i ask to make the concept more clear?
engagement with the information will help you stay focused and remember later
Reflective Listening
as a Preceptor

Effective Listening
Effective Oral
Communication

What is Oral Communication?
At its most basic level, oral communication is the spoken interaction between two or more people.
However, what we intend to teach you is that the interaction is far more complex than it seems.
Oral
Communication
Toolkit

Eye Contact
simplest thing you can do to establish a relationship
establishes the audience is listening
indicates receptiveness
basic expressive form
a speaker can learn a lot from the audience by just reading what their eyes are saying
Body Language
messages you send through your body language affect how your audience perceives you
you want your body language to establish interest and sincerity toward your audience
Style and Register
your tone and pace of speech affect how your audience responds to you
match tone to audience
sound confident so that you do not lose credibility with your audience
give your audience time to take in what you have just said, or you risk losing your audience
Understand Your Audience
knowing your audience allows you to tailor your content
your audience will have differing levels of knowledge and differing expectations
identify your audience
identify speaking environment
identify specific audience needs
Adapting to Your Audience
determine what level of content and tone are appropriate to your audience
one-on-one audiences should be more personal in tone and demeanor
speaking to larger audiences should be more professional
Active and Reflective Listening
pay particular attention to the scenario
always listen to what your audience has to say
you broadcast a variety of verbal and non-verbal cues, and so does the audience
learn how to read and interpret those cues in order to be a successful communicator
effectiveness of your message is affected by how you carry yourself
Summary
Learning how to become an effective communicator will be one of the most valuable skills you can learn.
Knowing that you can effectively speak and present to others will give you the confidence to do well in many spheres of life.
As a preceptor, you will find that being able to understand and communicate with your peers will make your job much easier and more rewarding.
Discussion About Communication Activity
Ideally the student will talk through their own problems and hopefully solve the problem on their own. You are not responsible for solving your student's problems. You are merely a tool for helping the student clarify their emotions and understand what they are feeling and why.
Reflective Listening
What role did
reflective listening
have during the activity?
Be sure to avoid:
Absolute statements
Judgment
Downplaying the issue
Suggesting a solution
Anecdotes
Taking over the conversation
Full transcript