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Results Model Overview

An overview of Washington state government's Results Model
by

Darrell Damron

on 27 October 2014

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Transcript of Results Model Overview

Value-Driven Purpose
The Guiding Question
Results Model Overview
The Results Model
To Guide and Align Efforts on Our Journey
Process Improvement
People Development
Leadership Behaviors
Management Systems
Mindset/Culture
We're learning to adapt Lean principles and tools to state government operations so we can deliver better value to more Washingtonians for generations to come.
The Results Model helps guide and align our efforts on this journey.
What is our purpose? What problem are we trying to solve?
The Guiding Question
How are we improving the actual work that delivers value?
The Guiding Question
How are we building capability in people to do and improve the work?
The Guiding Question
The Guiding Question
The Guiding Question
What leadership behaviors do we need to support this new way of working?
What management systems do we need to support this new way of working?
What basic mindset, assumptions, or principles guide and align our efforts to drive this transformation and deliver value to Washingtonians?
A Note About the Model
The Results Model is:
Situational
- the Results Model can be applied to whatever your particular situation is right now.
Scalable
- the Results Model can to be applied throughout government - at the organization, process, and job levels.
Special Thanks
The Results Model was adapted from
The Lean Transformation Model articulated
by John Shook, CEO of Lean Enterprise Institute


We are also grateful for the wise guidance of all the other participants in our Lean Expert Partnership Program
http://www.lean.org/
http://results.wa.gov/what-we-do/apply-lean/lean-expert-partnership-program
Why
By focusing our work on what Washingtonians value, we deliver the right products and services to the right place at the right time, every time.
How
Discover what Washingtonians value
Set measurable goals and targets
Involve every employee in developing strategies to achieve the goals
Why
Improving the work that delivers value to Washingtonians allows us to innovate and rapidly respond to changing needs.
How
Deeply understand the work processes that deliver value and how the processes are connected in the larger system
Improve current work processes
Design innovative new work processes
Why
Building capability in every employee to solve problems and continually improve processes and building capability in every leader to be a coach will deliver more value to Washingtonians
How
Develop scientific (Plan, Do, Study, Act) problem solving skills in every employee.
Develop humble coaching skills in every supervisor, manager and executive leader.
Build capability in public servants to improve in each area of the Results Model.

Why
Demonstrating principle-based behaviors helps every leader support and develop the people and processes that deliver value to Washingtonians.
How
Focus improvement on the process.
Go & see the actual work; ask questions to understand more.
Encourage problem identification; make it safe to make mistakes.
Challenge the "status quo" & continually improve.
Create an urgency that inspires action.

Why
Aligning management systems and maintaining consistent use helps us focus on our goals, quickly identify and fix problems, and support the people and processes that deliver value to Washingtonians.
How
Make the work visible.
Problem solving by every employee.
Develop a cadence to frequently and consistently discuss the work using visible process performance information

How
Developing a mindset of principle-based behaviors in every employee helps develop a culture that will deliver better value to more Washingtonians for generations to come.
Why
Create value for Washingtonians
Create constancy of purpose
Think systemically
Focus on process
Embrace scientific thinking

Make what customers need, when they need it
Ensure quality is built in at the source
Seek perfection
Lead with humility
Respect every individual (all humanity)

Proven Methods & Tools
for
Value-Driven Purpose
Policy Deployment (hoshin kanri)
Change management (Kotter, PROCI)
Theory of Constraints (TOC)
Inspire a shared vision (TLC)
Model the way (TLC)
Proven Methods & Tools
for
Process Improvement
Plan, Do, Study, Act cycle (PDSA/PDCA)
Value stream mapping (VSM)
Waste elimination (muda, muri, mura)
Quality tools (TQM)
Challenge the process (TLC)
TRIZ
Agile
Proven Methods & Tools
for
People Development
Coaching (Toyota Kata)
Training Within Industry (TWI)
Adult learning principles
Enable others to act (TLC)
Encourage the heart (TLC)
Proven Methods & Tools
for
Leadership Behaviors
Go see (gemba walks)
Visual management
Huddles
Improvement/Idea boards
5 Exemplary practices (TLC)
Proven Methods & Tools
for
Management Systems
Results Reviews & Goal Councils
Tiered reporting
Go see (gemba walks)
Visual management
Huddles
Proven Methods & Tools
for
Mindset/Culture
Communities of Practice
Developmental job assignments
Training/workshops/conferences
5 Exemplary practices (TLC)
Shingo Model guiding principles
Improvement/Idea boards
5 Exemplary practices (TLC)
http://results.wa.gov/
For more information about
visit our website at
Results Model
Note: We update the detailed content of this Prezi as we learn from our experiences sharing this model with others.
Last update: 10/27/14
Full transcript