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Edge Benchmarks

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by

Brian Jennings

on 3 March 2014

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Transcript of Edge Benchmarks

8.1. The library provides staff with work time to engage in technology related learning activities.
All public services staff are allowed work time to engage in technology-related webinars, online tutorials, or classes
All public services staff are allowed work time for hands-on learning with new devices, software, or other technology
All staff are provided the opportunity to attend annual training during work time from experts in the following areas:
Workforce development
eGovernment
Education
Health & wellness
Key staff are provided the opportunity to attend training in the creation of digital content during work time
Key staff are provided the opportunity to attend training in instructional design and techniques during work time
8.2. Library staff assigned to assist patrons are responsible for maintaining technology competencies.
Job descriptions for public services staff contain technology competencies and responsibilities
Annual evaluations for public services staff include review of technology related performance
Annual goal setting for public services staff includes expectations for technology performance
Edge Benchmarks
@ The Nyack Library
As an Edge pilot library, the New Braunfels Public Library tested the Edge benchmarks and provided feedback to improve the Initiative. Assistant City Manager Robert Camareno (New Braunfels, TX) speaks of the importance of Edge in providing and enhancing digital services for their patrons.
"Providing a Framework"
What is Edge?
Results
Sketches
Why Edge Matters?
The Edge initiative matters because it focuses on:



Using benchmark data to advocate for improved services that will benefit people and communities

Acquiring the resources needed to maintain public access technology
Community Value (Benchmarks 1-3): External practices that connect the library to the community.
Engaging the Community & Decision Makers (Benchmarks 4-6): Specific programs, services and supports that enable people to get value from their use of technology.
Organizational Management (Benchmarks 7-11): Internal management and infrastructure.

Organizational Management - Manage library resources to ensure equitable access to opportunities through technology so that members of the community who need or want access can get it at their public libraries regardless of ability, skill, personal technology, or available time.
The Edge benchmarks will help libraries evaluate and continually improve their public technology services for their communities.
Providing a clear path – and the tools - to improve public access technology
Benchmark 1: Libraries provide assistance and training with the goal of increasing the level of digital literacy in the community
Benchmark 2: Libraries provide access to relevant digital content and enable community members to create their own digital content
Benchmark 3: Libraries provide technology resources to help patrons meet important needs related to personal goals and community priorities
1.1 The library has curricula for and provides regularly scheduled digital literacy training.
Curricula and classes are available in the following topics:
Basic computer skills
Office productivity software (e.g., word processing, spreadsheets, presentations)
Internet searching
Privacy and security
Library resources
Social media
Multi-media (e.g. photo, video, audio)
Benchmark 4: Libraries make strategic decisions based on community priorities for digital inclusion and innovation
Benchmark 5: Libraries build strategic relationships with community partners to maximize public access technology resources and services provided to the community
Benchmark 6: Libraries support continuous improvement in public access technology services by sharing expertise & best practices with other digital inclusion organizations
Benchmark 7: Libraries integrate public access technology into planning and policies
Benchmark 8: Libraries have sufficient staff with technology expertise to help patrons achieve their goals
Benchmark 9: Libraries have sufficient devices and bandwidth to accommodate user demand
Benchmark 10: Libraries manage their technology resources to maximize quality
Benchmark 11: Libraries ensure participation in digital technology for people with disabilities
Recognize libraries that provide the staffing, support, and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits.
Encourage libraries to raise awareness of and build a positive perception of the library as a valuable community resource so that communities experience an innovative, agile, and inspirational organization and service.
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