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Wagonheim Law Mugs 1

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by

Eliot Wagonheim

on 2 May 2013

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Transcript of Wagonheim Law Mugs 1

2. You teach what you tolerate. You’ve heard it ever since you were a child: “Action speaks louder than words.” A company can send out all of the policy memos it wants, but when it comes right down to it, people take their lessons by what is actually tolerated.

It is one thing to say that you have a dress code, but if someone routinely shows up in violation and nothing is done, you will have taught the lesson that you don’t. 1. Core values only mean something if you stick to them when it’s inconvenient. There is a saying that “Tough times don’t build character; they reveal it.” Anyone can say that they honor their commitments, tell the truth, and place a high value on customer relationships when nothing goes wrong. You can really tell what an organization (or a person) is made of by what they do when things don’t go as planned. 3. Make it easy for people to do what you want them to do. In our office, this is known as Rule No. 1. If you want to make it easy for people to pay your bill, find out how they would like to receive it and give them multiple ways to pay. If you want to make it easy for people to call you, don’t charge them for every minute they spend on the phone. You get the idea. 4. Heed the Lessons of the Red Bat The red bat in question was my father’s. I’ve kept it in my office since he passed away on April 1, 2007 as a reminder of two life-changing lessons I learned from him. One of them he meant to teach. The other one, he didn’t. You can read about them here http://bit.ly/17H42RJ 5. If you don’t know where you’re going, any path will do. Paula Poundstone once said “Adults are always asking children what they want to be when they grow up, not because they’re interested; but rather because they’re looking for ideas.” Without a vision, there can be no plan. 9 Rules to Running a Business 6. Fire people before you hire them. Imagine sitting down with somebody on the day you’re hiring them and saying “Here are the reasons I’m going to fire you” and then proceeding to list them. Is there any way the soon-to-be employee would leave that meeting unclear about the things in his or her job performance that are important to you? 7. Hire pigs not chickens In a bacon and egg breakfast, the chicken is involved but the pig is committed. Everyone you hire will be involved in your business. The ones you really want are those committed to your vision. 8. See the World Through Other People’s Eyes Whether negotiating a contract or working with a team, the best motivators understand the perspective of those with whom they seek to work. Chances or an optimal outcome skyrocket once we take the time to figure out what makes the other person tick. 9. Treat people the way you would want to be treated It’s the Golden Rule for a reason. For more info, click play on this short video. Hit the 'Space' bar when you're ready to continue Get tips like these straight to your inbox!

Sign up at www.NotByTheBook.com /Wagonheim @Wagonheim ww.wagonheim.com/blog For more info, click play on this short video. Hit the 'Space' bar when you're ready to continue
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