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Presentation

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by

hessa obaid

on 1 November 2014

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Transcript of Presentation


 Customer services essential.
 Cash department.
 Customer services reception.
 A/C opening for personal banking.


A/C maintenance's:


 A/C opening.
 Retail products:



 Staff management.
 Account closing.
 WPS.
 MARS.
 Oprisk.
Docsafe.
BMCC reports.

8. Implementation
USE THE BRANCH PREMISE TO MAKE ADVERTISE FOR A BANK PRODUCTS AND PROMOTIONS.
( NOTICES FOR THE CUSTOMERS)
TRADE LICENSE CHARGES HAVE BEEN DEBITED THE COMPANY, MOST OF THE CLIENT HAVE NOT GOT THE HARD COPY COMMUNICATION LETTER OF THE CHARGES, IT WOULD BE BETTER FOR THE BANK TO CONFORM THE CLIENT USING REGISTRATION MOBILE NUMBER AND EMAIL ADDRESS.
(Finacle Library)
Staff management.
Approving large transactions.
Lobby management.
Customer service management.
Complaint management.
Staff meetings.
Following up with:
- Credit cards.
- Personal loans.
- Car loans.
- Insurance.
- Overdrafts facility
- Add signatory.
- Add/Remove POA.
- Update information.
- Close/Activate dormant A/C's.
- Attend /Reply to customer inquiries.
MAKE A SECURE ROOM FOR THOSE WHO HAVE MUCH WEALTH TO DEPOSIT AND WITHDRAW FOR THEIR SECURE OF MONEY.
FATMA BASTAKI
( Branch Operation Officer )
DON OSANDA
( Branch Operation Officer )
Vault operations:
- Lodging and retrieval of cash, teller tills, and other security items.
- How to record them in vault access register.
"All cash to and from vault should be counted by cash custodians that is BOO and Head Teller"

 Cash transactions.
 Queue timings.
 Managing customers.
 TT, DD, MC, CB procedures.
 Bulk cash and till cash.
 Cleaning cheques and process ( ICCS )
 Transfer cheques and process ( Finacle )
 Transfer letters and process.
 Deals (FX transactions) and process.
 Reports checking and printing.
 EOD and SOD reports.

ZAMEER
( Head Teller )
ABDULLA KHAMIS
( SALES MANAGER )
SAVIO
( Branch Operation Manager )

LLC and Sole Proprietorship.ز
FZE and FZC.
Business Banking Packages.

Mohamed Nabil
(Customer Service/Business Banking)
Business Banking Packages
BB
Low Minimum Monthly Average Relationship Balance of AED 50,000.

AED 200 per month would be charged for non maintenance of minimum monthly average balance.
BB Plus
Minimum Monthly Average Relationship Balance of AED 200,000.

AED 300 per month would be charged for non maintenance of minimum monthly average balance.

BB Select
Minimum Monthly Average Relationship Balance of AED 500,000.

AED 500 per month would be charged for non maintenance of minimum monthly average balance.

Fairooz
( Branch Manager )
Branch sales
Branch services
Premise issues
Customer cases
Full transcript