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Quality Management Case Study

Chaparral Steel Company
by

Kaitlin Bristley

on 14 March 2013

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Transcript of Quality Management Case Study

Team 12: Chaparral Steel Company For a company like Chaparral Steel, why is a commitment to both its internal and external customers necessary? Most of company's success can be focused on customer service Raven Sargent Raven Sargent Introduces employees to new technologies, techniques and training

Education programs Raven Sargent Question 2: Should Chaparral Steel periodically send frontline employees on trips to visit the manufacturing sites of the company’s customers? Raven Sargent To Begin With... Kaitlin Bristley They conducted customer surveys
Sends employees on site visits
Listens to customer comments Chaparral's commitment to internal and external customers results Alan Stuhlsatz Question 1: Alan Stuhlsatz Is this a justifiable expense? Frontline Employee
Chaparral Steel Frontline Employee
Educated
Invested in Company Quality an Issue? Lower Turnover and Absentee Rates
Gain Insight from Trips Alan Stuhlsatz Mckenzie Schick Mckenzie Schick Kaitlin Bristley
Raven Sargent
Alan Stuhlsatz
Mckenzie Schick Well Trained Employees Vs. Expenses Chaparral periodically sends frontline employees on trips to visit the manufacturing sites of the company’s customers. Quality Problem: STAR Project Mill Scale: hot rolled steel that consists of iron oxide, hematite and magnetite
Unwanted by-product in industry
Causing a problem in daily operations which affected quality of company
Sparked a question of whether or not other raw materials could be used instead of mill scale
Systems and Technology for Advanced Recycling
Goal: process wastes, conserve natural resources and prevent pollution by recycling materials used in the industry
Interaction between Steel Operations, Cement Operations and a local automobile shredding facility Star Project Mill Scale: hot rolled steel that consists of iron oxide, hematite and magnetite
Unwanted by-product in industry
Causing a problem in daily operations which affected quality of company
Sparked a question of whether or not other raw materials could be used instead of mill scale Recycle Facility Flow Diagram In Conclusion: Chaparral Steel Company is a steel minimill that produces a variety of steel products by recycling scrap steel. Located near Dallas, Texas Founded in 1973 Cold Finishers Forgers
Manufacturers
Steel Fabricators
Steel Service Centers Chaparral Steel Company Typically produced 2.5 million tons of structural steel and rebar annually

Referred to as a small to mid-size steel producer

One of the first original mini-mills

Revolutionized the steel industry Innovative Management Practices Pay Rate

Flexible Management Style

Improved Technology

Lowest Cost Producer Chaparral Steel Company's methods led to their overall success and helped define them as a leader in steel manufacturing. Employees Customers Steel Bars Reinforcing
Bar Specialty Products
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