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Change Controls and the IT Toolkit
Robin Quinnon 31 July 2014
Transcript of Change Controls and the IT Toolkit
Admin & Maintenance changes,
A systematic approach to managing all changes made to a system.
What is a change control
Status change email - Sent after clicking Submit and any time the change is updated
Approval request email
Status change email
List of approved change requests
Categories and Approvers
Requesting and Implementing Teams
Whole Foods Market
The IT Toolkit & Change Controls
Manage the deployment process for applications within SOX scope and for applications with fully documented processes/procedures
Change Control Review Meeting
Change Control Review Meeting Action Items and notes
Change Control tickets not approved by 4pm
Preview of change controls
Systems Management (SYMG)
Saving your work
Duration of Change/Testing (Minutes)
Close the Request (Requestor or Requesting Team Leader Only)
No Backout needed (Sr. Coordinator ONLY)
Description of Change
Can be completed at any time
Not dependent upon the 10 day window for Scheduled Maintenance changes
The only change category not discussed during the Change Control Meeting
Change performed immediately and requires a Production Incident Report (PIR)
Requires approval through Senior Coordinator/Executive Coordinator
Proactive production change that is feature or function centric
72-hour lead time for implementation
Production Change with required 10-day lead time and an application-specific downtime/maintenance window
Feature, function centric or enhancement
Change Control Categories
Custom application designed by Whole Foods for Change Management
User Name and Password same as Network User ID and password
How is a Change Control Request made?
All documentation is stored in the Impl Docs Location site
SOX applications must provide testing documentation
Whatever is written down will be followed!
Change Steps, Testing and Backout
Who is involved in the Change Control process?
When can the work be performed? *
Change Control Process
Wednesday evenings between 4pm and 6pm
Sunday mornings between 2am - 7am
Tuesday evenings between 10pm and 2am
* Times listed are Central Standard Time (CST)
Deadline: Friday at 4pm CST
Change Control Review Meeting: Monday at 11am CST
Toolkit Questions: CE CEN Toolkit Support
Change Management Questions: SYMG
For Questions and Support