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STARBUCKS

This is a presentation for Organizational Behavior/Human Resource Management about how Starbucks runs its company.
by

Dane Goodlin

on 4 October 2012

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Transcript of STARBUCKS

STARBUCKS By:
Bridget Mackolin
Matt Haering
Lindsay Hamilton
Dane Goodlin
Andrew Sisson
Kyle Buske Leadership Company Culture Motivation Decision Making THE
FUTURE History Ethical
Decision Making
Framework Transparency
Decision-Making tool
Accountability
No model is perfect but... THE STARBUCKS MISSION:
To inspire and nurture the human spirit -one person, one cup, and one neighborhood at a time Employees

"Partners"
Respect/Dignity
Health Coverage
Equity in the Company
"Bean Stock
#54 brand
#21 innovation Interviews:
North Main St. Starbucks
Slane Starbucks
B&N Starbucks
UC Starbucks
On a Scale of 1-10, the average happiness rating of the workers in these locations was an 8. (outlier)
Teamwork
Benefits
Flexibility
Respect
working for the best company
"Green" Consumers
Best Coffee
"Green"
Promise great customer service
inviting atmosphere
well-known brand
Convenient
Specialty Drinks
Personalization Values:
-Shared by Consumers and Communities
-Embracing Diversity
-Positive Work Environment
-Customer Satisfaction "Our Company Culture supports partner safety and concern for one another..."

-Employees immersed by 3 Fundamentals
-Mission & Guiding Principles
-Passion for Coffee
-Commitment to legendary customer service
5 aspects:
-strong appeal for potential suppliers
-globally recognized
-quality & unique marketing strategies
-happy to serve, meet customer needs
-well trained, vast amount of knowledge Howard Schultz Typical Leader
Honesty
Forward-looking
Inspiring
Masculinity
Dominance
Intelligent Transformational Leader STARBUCKS TIMELINE THE END

Hope
you
enjoyed
our presentation!! :)

QUESTIONS?!?
Full transcript