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Transcript of STARBUCKS
Kyle Buske Leadership Company Culture Motivation Decision Making THE
FUTURE History Ethical
No model is perfect but... THE STARBUCKS MISSION:
To inspire and nurture the human spirit -one person, one cup, and one neighborhood at a time Employees
Equity in the Company
#21 innovation Interviews:
North Main St. Starbucks
On a Scale of 1-10, the average happiness rating of the workers in these locations was an 8. (outlier)
working for the best company
Promise great customer service
-Shared by Consumers and Communities
-Positive Work Environment
-Customer Satisfaction "Our Company Culture supports partner safety and concern for one another..."
-Employees immersed by 3 Fundamentals
-Mission & Guiding Principles
-Passion for Coffee
-Commitment to legendary customer service
-strong appeal for potential suppliers
-quality & unique marketing strategies
-happy to serve, meet customer needs
-well trained, vast amount of knowledge Howard Schultz Typical Leader
Intelligent Transformational Leader STARBUCKS TIMELINE THE END
our presentation!! :)