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LL Department Meeting 11.07.13
Transcript of LL Department Meeting 11.07.13
Standards Refresher - Four Seasons Get Me Right Standards
1. Did the employee connect on an individual level with the guest?
2. Did the employee adapt the procedures to the guest's time, mood and situation?
3. Did the employee appear engaged, energetic and did they speak with confidence?
Formula 1 Info
Lobby Lounge Cocktails:
Papa's Pilar Rum
Louis XIII Cognac
Highest Selling 2012:
F1 Menu Additions:
sliced lobster, chile flake,
blistered cherry tomatoes,
roasted garlic and tarragon
mozzarella and oaxaca cheese
apple, truffle cured caviar,
shaved black truffle
Seared Foie Gras
**verbal upsell to add to burgers!
persimmon, chestnut, brioche points
No Saturday Coffeehouse during F1 weekend. Front desk coffee hours will be extended.
Breakfast in the Lounge will be served Sunday, November 17th 9am-12pm.
We will be showing the UT vs. Oklahoma State on Saturday the 16th. Time is TBA.
The City of Austin will be hosting a free shuttle to the F1 Racetrack during the race weekend. Shuttle will depart at the Convention Center off Trinity St. Shuttle will continuously loop throughout the day.
Beginning and end times are yet to be announced.
More F1 Info
Holidays in the Lobby Lounge
Teddy Bear Teas
November 30th-December 22
Seatings available at 2:00, 2:15, and 2:30pm.
Regular teas will still be offered Thursdays and Fridays
throughout December, 1:00-4:00pm.
Pretty in Pink
: Congrats to
for winning the two week selling competition!! We sold
Pretty in Pinks for the month and donated
Net Sales: $188,575.20
Top 5 Selling Items
2. Pretty in Pink
3. Grey Goose
4. GL Icono Cab
New Core Wine Tasting - tomorrow!
Expect another Department Meeting In early December to discuss EOS results
12/4/13 - Forbes Training. Mandatory for all employees : )