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Creative Problem Solving

Summary of "Creative Problem Solving: An Introduction" [4th Ed.] (2006) by Treffinger, Isaksen, and Stead-Dorval

Tyler Rice

on 4 March 2012

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Transcript of Creative Problem Solving

Solving Constructing Opportunities:
Generate possible ideas and challenges to consider
Focus by identifying the most promising opportunities to pursue Produce many, varied and unusual ideas DEVELOPING SOLUTIONS:
Find ways to develop and strengthen promising possibilities
Analyze, evaluate, prioritize, and refine promising solutions Understanding the Challenge Generating Ideas Preparing for action Exploring Data:
Examine many sources of data from different points of view
Identify the key or most important data Framing problems:
Generate many, varied, and unusual ways to state the problem
Select or form a specific problem statement Identify ideas with interesting potential to develop or use BUILDING ACCEPTANCE:
Consider various sources of assistance and resistance and possible actions for implementation
Formulate specific plans to gain support for, carry out, and evaluate actions 1 2 3 3 B's: Broad, Brief, Beneficial TOOL:
WIBNI: Wouldn't it be nice if...
WIBAI: Wouldn't it be awful if... GENERATING GUIDELINES:
Defer judgement
Strive for quantity
"Freewheel" and accept all options
Seek combinations FOCUSING GUIDELINES:
Practice affirmative judgment
Be deliberate and explicit
Consider both novelty and appropriateness
Stay on course 3 Concerns in establishing ownership:
Imagination Criteria for sorting possibilities:
Stability or change 5 sources of data:
Observations TOOLS:
5 W's and an H
"Desired Future State" vs. "Current Reality" GENERATING FOCUSING TOOLS:
Hits and Hot Spots
Paraphrase key data relationships:
"How are these items all related to each other?"
"What do they have in common?"
Use focusing stems for clarity:
"If I had a magic wand..."
"What I really wish or hope is...
"The direction I'd really like to see our search take is..." GENERATING FOCUSING FOCUSING GENERATING Criteria for a good problem statement:
Question form
Invites ideas
Free of limiting criteria
Concise 3 Elements of a Good Problem Statement:
Invitational stem
IWWM (In What Ways Might)
HM (How Might)
H2 (How To)
Clearly stated ownership
Verb and adjective TOOLS:
Word Dance
Asking "Why?" and "Why Else?"
The Head and Shoulders Test
Hits and Hot Spots Questions to focus options:
What's really making this situation a challenge or opportunity?
What's at the heart of the situation?
What's the essence - the most critical area of concern or opportunity?
What's the central issue in this situation? TOOLS:
The Head and Shoulders Test
Hits and Hot Spots Which problem statement does the best job of posing the question for which I really need and want new ideas? "What's the problem? How can we solve this problem? GENERATING GENERATING FOCUSING FOCUSING TOOLS:
Metaphors or Analogies
Force-Fitting TOOL:
Hits and Hot spots What are our solutions?
How will we build acceptance for our solutions? TOOLS:
o = overcome
Unique Qualities
PCA (Paired Comparison Analysis)
Evaluation Matrix TOOL:
Space FOCUSING GENERATING Identify possible Assisters
Identify possible Resisters Develop a specific, detailed action plan 24-Hour Steps
Short-Term Steps
Long-Term Steps Factors that contribute to CPS Success:
Follow the basic ground rules
Important logistics
Teamwork & group dynamics
Role definition and clarity
Idea Support
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