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Brainstorm: What are some ways we can use the FISH! Philosophy during Welcome Week and the upcoming year?

Customer Service

Learn from the creators

themselves!

  • Remember it's the first time they are receiving the information
  • Focus on the positives of your position
  • Smiles are contagious
  • Be unique & spontaneous
  • Be positive, energetic & motivated
  • Help keep your fellow RA's positive!
  • Choose Your Attitude
  • Be enthusiastic!
  • Show personal interest/engage
  • Have a welcoming attitude
  • Encourage accomplishments
  • Remember what residents tell you and follow up
  • Make your area look awesome!!!
  • Make Their Day
  • Ice breakers/Games
  • Plan fun and engaging programs
  • Relax-go to their level
  • Always have a positive, friendly attitude
  • Show OSPREY PRIDE!
  • Play
  • Be physically present in your area
  • Tune into the residents' needs
  • Be aware of what is going on in the area
  • Scout for students who need assistance
  • Be There
  • Be knowledgeable and have info available
  • Put in the extra effort
  • Have resources
  • Be courteous & welcoming
  • Be Excited =)
  • Developed in the fish markets of Seattle, the 4 pillars of the FISH Philosophy are:

VS.

Good Customer Service

Bad Customer Service

  • We represent Stockton
  • We are the first impression of the student body
  • If you don't know an answer, find someone who does; don't give out wrong information
  • So keep the FISH! Philosophy in mind, and always remember to be...

Review:

THE STAFF THAT SMILES BACK, RAs!

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