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Government 2.0 and Local Government Communications
Transcript of Government 2.0 and Local Government Communications
Local Government Communications
Web 1.0 vs 2.0
Digital Immigrants vs Digital Natives
Relationship between Government and Citizens is changing...
Act Local, Think Global
User Generated, but not User Controlled
Government 2.0 is neologism for attempts to apply the social networking and integration advantages of Web 2.0 to the practice of government.
Government 2.0 is the use of IT to socialize and commoditize government services, processes and data
These are all platforms where discussions relevant to your work, or about your organisation are happening...
Which of them are you participating in?
or this one?
how about here?
and what do you do about this?
Llandridnod Wells, 10 February 2010
The relationship between government and citizens is changing
You can no longer beat them, so let them join you
The changing web is an incredible resource, not a threat
Are you engaging with the conversation people are already having about you?
Arts Development Officer
Monmouthshire County Council
or you can also find me here:
A Brief Twitter Analysis
All stats collected on 4.2.10 using
We also use:
The Whuffie Factor
Here Comes Everybody
Rage Against Simon Cowell
Birmingham City Council Website
Belarusian Flash Mobs
So what are the implications for local government?
Citizens are no longer passive observers of events, they have the tools of engagement at their disposal.
It is often in their pocket.
And they are not afraid to mobilize their social networks in pursuance of their cause...
The days of unidirectional broadcast are limited...
If we fail to be open and transparent, we are likely to get caught out...
Citizens are having conversations about us, so we might as well offer them the platform to do so.
But now, the news can spread globally mithin minutes. Try damage limitation on that.
The citizens can and should be our best allies...
We must no longer 'do' government to them, we must open dialogue platforms to them so they can take an active part in designing the services they require.
What happens when citizens start talking directly to the civil servants who design and deliver their services?
Who is more important?
The citizen or the local paper editor?
What conception of democracy do we hold true?
On one hand, we have to make a root and branch re-evaluation of what we mean by deliberative democracy...
If we do not, are we in fact acting as an authoritarian democracy...?