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Conflict Management Skills
Transcript of Conflict Management Skills
design by Dóri Sirály for Prezi
Conflict Management Skills
(1) an expressed struggle
(2) between atleast two interdependent people
(3) who perceive incompatible goals, scarce resources, or interference from others
(4) and who are attempting to achieve specific goals
(William Willmot & Joyce Hocker)
Conflict as a Process
Source: Prior Conditions
-Aware of differences. Expectations, perceptions, goals, resources.
Beginning: Frustration Awareness
-Aware differences are problematic.
Middle: Active Conflict
-Conflict becomes active. "expressed"
-Managing the conlflict
- The follow up
Conflict that helps build new insights and establishes new patterns in a relationship:
-Focuses attention on problems that may have to be solved
-Clarifies what may need to be changed
-Focuses attention on what is important to you and your partner
-Clarifies who you are and what your values are
-Helps earn more about your partner
-Keeps relationships interesting
-Strengthens relationships by increasing your confidence that you can manage disagreements
Conflict that dismantles rather than strengthens relationships
Common causes of interpersonal conflict
-Entitlement and Fairness
Tension arising from a person's need for two things at the same time
-Conflict is always a sign of poor interpersonal relationship
-Conflict can always be avoided
-Conflict always occurs because of misunderstandings
-Conflict can always be resolved
Pseudoconflict: Misunderstandings and miscommunications
Simple Conflict: Ideas, definitions, perceptions, or goals
Expressive Conflict: Quality of the relationship and managing interpersonal tension and hostility
Instrumental Conflict: Centers on achieving a particular goal or task and less on relational issues
Ego Conflict: Conflict in which the original issue is ignored as partners attack each other's self esteem
Conflict and Power
Interpersonal Power: Degree to which a person is able to influence his or her partner
Power Exists in All Relationships
Power derives from the ability to meet a person's needs
Both people in a relationship have some power
Power is circumstantial
Power is negotiated
Dependent Relationship: Relationship in which one partner has a greater need for the other to meet his or her needs.
Power that is based on respect for a persons position
Power that comes from our attraction to another person, or the charisma a person possesses.
Power based on a person's knowledge and experience.
Power based on a person's ability to satisfy our needs
Power based on the use of sanctions or punishments to influence others.
Types of Power
Power to Persuade
Taking persuasive actions to get others to comply with our goals
Identify Power-Based Conflicts
Discuss Power issues Directly
Conflict Management Styles
Consistent pattern or approach you use to manage disagreement with others
Conflict management style that involves backing off and trying to side-step conflict
Conflict management style that involves giving in to the demands of others
Conflict management style that stresses winning a conflict at the expense of the other person involved
Conflict management style that attempts to find the middle ground in a conflict
Conflict management style that uses other-oriented strategies to achieve a positive solution for all involved
Demand-Withdrawal Pattern of Conflict Management:
Pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking
Sending an overly negative online message that personally attacks another person
The loss of inhibitions when interacting with someone online that leads to the tendency to escalate conflict
Conflict Management Skills
Manage your emotions
Be aware that you are becoming angry and emotionally volatile
Seek to understand why you are angry and emotional
Make a conscious decision about whether to express your anger
Select a mutually acceptable time and place to discuss a conflict
Plan your message
Monitor nonverbal messages
Avoid personal attacks, name calling, and emotional overstatement
Take time to establish rapport
Clearly Describe the Conflict-Producing events
"Own" Your Statements by using the "I" Language
Use effective listening skills
Check your understanding of what others say and do
Identify your goal and your partners goal
Identify where your goals and your partners goals overlap
Manage the Problem
Define the problem
Analyze the Problem
Determine the Goals
Generate Multiple Solutions
Select the best solutions
Statements that use the word "I" to express how a speaker is feeling
Statement using the word "but" that may communicate that whatever you've said prior to |but" is not really true
Self-Image or self respect that you and your partner seek to maintain.
dredging up old problems and issues from the past to use against your partner.