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Quality Results August 2013

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by

Maria Nino

on 28 August 2013

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Transcript of Quality Results August 2013

August '2013
Customer Complaints
Score Card
Sort Cost
Action Plan

Customer Complaints
Scorecard
Sort Cost
\
External / Internal Formal Customer Complaints (CFC)
2013 TRN2 Plant

Increase Matting Parts
Improve:
Prevent Escape and cost reduction.
Root Cause:
Internal RPMs
Scope:
Implementation of defect recognition, all hourly personnel is participating to detect non conforming parts prior to shipped out of the customer.
Action:
A quality gift is given to hourly personnel as part of motivation
Personnel Recognition
Improve:
Internal RPMs.
Root Cause:
Functional defect escape to the customer.
Scope:
Increase matting parts for defect detection.
Action:
QE are checking matting parts status as production schedule runs.
Swing Chute Covers
IMM's skirting
Improve:
Scrap
Root Cause:
Material on production floor.
Scope:
IMM's skirting to avoid parts felt down out of the IMM
Action:
New skirting was ordered
Improve:
Scrap/RPM's
Root Cause:
Reject short shot parts due to not acceptable regrind.
Scope:
Grinder modifications, turns control, regrind acceptance criteria, Blades, etc.
Action:
Regrind team will monitor all activities related to this Master.
Regrind Turns Control
Action:
Monitor how many turns . This will prevent dust on regrind.
Audit Process
Improve:
Scrap
Root Cause:
Material on production floor.
Scope:
Swing chute covers to avoid material felt down to floor .
Action:
We have swing chute covers for the following IMM : B29, C14, B11 and A26
Target
Quality Results

#1
#2
#3
Regrind Release

Action:
Regrind board was located to help Quality Inspectors and Mold Tech to release or reject Regrind. New label with Mold Tech and Quality Inspector signatures was implemented
.
New blades

Action:
Monitor Blade usage and reposition for all grinder blades. This will reduce the excess of oversized pellets.
Juarez Only
Regrind Master
Improve:
Sort Cost
Root Cause:
Audits based only in products
Scope:
New Audit Process focus on machine variations, poka joke verification, process setting .
Action:
In process mainly found parameters variation ( fill time and cycle time). As interim action a process deviation has been approved until new process setting will be implemented.
30 min Shot Box
Improve:
Internal RPMs
Root Cause:
Reject parts not detected on time by IMM operator
.
Scope:
30 min shot box in all work stations.
Action:
Work station standardization.
Refurbish 6/14
LOW RPM 1/5
Wittmann 4
LOW RPM 1/5
Refurbish 6/14
Cavitation Plan
Improve:
Internal RPMs
Root Cause:
Prevent scape
Scope:
Microanalysis program for FORD's tools to detect cracks and prevent damage on production .
Action:
Current Microanalysis Matrix and correction plan for current months shows 100% completation
Microanalysis
Improve:
Sort Cost
Root Cause:
Damaged tooling.
Scope:
Cavitation Plan

Action:
Weekly status review based on priority list.
Fast Response Improve
Improve:

Root Cause:
Customer Satisfaction.
Scope:
Improve fast response meeting to reduce time , organize , standardize ,analyze customer 8Ds.
Action:
We have to proposal. 1) Involves standardize concepts ( defects, customer, etc), divide whiteboards according champions and a MATTEC Television to post Alerts and detail the customer Defect. 2 ) A interactive whiteboard will replace our actual boards. This will help us to register all actions implemented during the 8Ds.
&
Improve:
Scrap
Root Cause: Incorrect MATTEC scrap data
Scope:
Weekly audit to review system information (MATTEC) versus production daily reports.
Action:
Weekly Meetings to review MATTEC information has been implemented.
MATTEC review

Action:
Include pulleys change, low rpm, cleaning , painting, gear revision .
Grinder Refurbish
ACTION PLAN
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