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Transcript of Conflict Management
Difficult People: a Chart
Conflict Management Behaviors
Ask, don't tell
Be clear, explain what you want or need
Do not get defensive
Thank the person for their time
What we see on the surface
is either the result of GOOD strategies, or BAD behaviors.
Fight vs. Discussion
Getting angry and upset easily
Making personal insults
Shunning a person or avoiding an issue
Bringing in other people to fight your fight