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Conflict Management

Constructive and Destructive Strategies.
by

Lin Mendoza

on 30 August 2013

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Transcript of Conflict Management

How to make the best of difficult situations
Confict Resolution
Difficult People: a Chart
Destructive
Conflict Management Behaviors
Constructive Conflict
Management Behaviors
Listen
Ask, don't tell
Be respectful
Be appreciative
Be consistent
Be clear, explain what you want or need
Be understanding
Do not get defensive
SMILE
Thank the person for their time
What we see on the surface
is either the result of GOOD strategies, or BAD behaviors.
Fight vs. Discussion
Getting angry and upset easily
Not listening
Interrupting
Using sarcasm
Making personal insults
Mockery
Shunning a person or avoiding an issue
Getting physical
Bringing in other people to fight your fight
Full transcript