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CASE STUDY: LEAP FROG ENTERPRISES

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on 20 September 2013

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Transcript of CASE STUDY: LEAP FROG ENTERPRISES

CASE STUDY: LEAP FROG ENTERPRISES
Learning Device Manufacturer Transforms Software Testing Efforts
Business Needs
The Vision
Solution
Test Design and Execution
Action Based Testing
Team and Process Improvement
The Future
About LogiGear
COMPANY BACKGROUND
LeapFrog is a leading designer, developer and marketer of innovative, technology-based educational products and related proprietary content.

LeapFrog is 100% focused on developing products that will provide the most engaging, effective learning experience - for all ages, in school or home, around the world. We put learning first - a philosophy that distinguishes us from our competitors and fuels the entire company.

HISTORY
Founded in 1995 by Michael Wood and Robert Lally.

LeapFrog has developed a number of learning platforms with a library of software titles, covering subjects including phonics, reading, writing, and math for grade school children.
BUSINESS NEEDS
LeapFrog Enterprises produces award-winning educational toys, interactive books, and hand-held electronic games. For nearly a decade LeapFrog employed a team of approximately 35 quality assurance (QA) engineers and 75 seasonal contractors to test their devices and software. Most testing was performed and onshore and prove to be costly and operational challenge.

PRODUCTS
It quickly became apparent to LeapFrog that in-house software testing had become inefficient practice so the company began outsourcing QA to multiple vendors from around the world. After several years with mixed results, LeapFrog hired LogiGear for software testing services in 2006.
The VISION
LeapFrog embarked upon an ambitious new market leadership strategy. Key components of the overall corporate strategy called for aggressive new product introductions and the web enablement of all existing products. Critical to the success of this strategic
initiative was the ability to improve operational
efficiency.
The new strategy required increased research and development productivity and throughput while preserving the existing QA budget. LogiGear immediately began working together with LeapFrog to develop the fundamental changes necessary to transform their approach to software testing.
SOLUTION
LeapFrog’s pilot project with LogiGear proved to be a success, raising the effectiveness of LeapFrog’s overall QA efforts by a significant margin. Due to the successful pilot project, LeapFrog launched an ambitious initiative to outsource 80% of all software testing.
To ensure the success of their strategy, LogiGear developed a custom growth, training, and execution plan that enabled the company to outsource 100% of their functional software testing. Upon review of LogiGear’s plan, LeagFrog’s Vice President of QA made the decision to partner solely with LogiGear for software testing citing the quality of service, open communication, low cost, and staffing scalability.
Software testing efforts included manual and automated tests as well as team and process improvement. A wide variety of software was tested including PC applications, web integrations, embedded devices, downloadable and cartridge-based games, and the database used to run LeapFrog’s international sites.
Test Design and Execution
The LogiGear team formulated test plans, wrote test cases and executed those test cases. Test case execution was both manual and automated. In addition, a fully accessible defect database was continually maintained.
Action Based Testing
LogiGear made use of the Action Based Testing (ABT) methodology for device testing as well as database testing. ABT is a keyword driven methodology pioneered by LogiGear that facilitates the creation and maintenance of automated test cases by reducing the effort needed to automate and maintain test cases. TestArchitect was the specific tool used during the testing process.
Test and Process Improvement
In addition to software testing products and services, LogiGear provided QA training on testing methods such as Action Based Testing. Also, LogiGear continues to assist LeapFrog with resource planning and the tracking of efforts expended on each product line. Lastly, LogiGear remains committed to defining the build acceptance tests for all manual testing.
Types of Testing
Manual
Automated
Database
Exploratory
Black box
Gray box
White box
FAST FACTS
INDUSTRY
WEBSITE
COMPANY SIZE
LOCATION
LOGIGEAR DELIVERED


BUSINESS IMPACT
Education Software & Devices
www.leapfrog.com
About 750 employees
Emeryville, CA
TestArchitect
Software Testing & Services
QA Consulting & Training
Reduced hourly costs by 30%
Reduced QA staff by 60%
Eliminated seasonal hiring
Record product releases
Full transcript