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Amadeus airport

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Alberto García Montero

on 12 December 2013

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Transcript of Amadeus airport

Amadeus Airport Fixed Resource Optimiser
Boost your return on infrastructure investments
Amadeus Airport Fixed Resource Optimiser determines the best resource allocation against the airport flight schedule, basing optimisation on the airport’s key business drivers to reduce delays, minimise costs, maximise revenues and increase operational efficiency. The solution provides a full allocation plan for an operational day, or range of operational days up to one year in advance, with a shared situational awareness of stand and gate allocations within a GANNT style view.
Key benefits
Main features
Optimise use of existing infrastructure
Meet business objectives by optimising all fixed resources, based on multiple key performance indicators (KPIs)
Save costs by postponing infrastructure expansion investments

Improve efficiency
Minimise late stand and gate changes, improve turnaround process with real-time flight data updates shared by all airport partners
Reinforce customer satisfaction, with a clear visibility on all decisions showing impacts on SLAs

Enhance passenger experience with less risk of flight delays
Key benefits
A Web based, community solution
Centrally hosted, but also locally hosted if required
Providing best resource allocation
For long-term, seasonal and short term planning

Optimisation based on multiple weighted KPIs
processed simultaneously
Supported by business rules
Conflict and preference rules, for improved KPI performance
Complete plan optimised in a single click

Collaborative decision support tools & dashboard
Decisions based on KPI driven options
Quick resolution of a local conflict (single or more flights)
Full allocation control using a configurable critical time window

Integration with flight management and A-CDM compliance
Shared situational awareness of stands and gates in a Gantt style view
Flight schedules enriched with Amadeus Altéa data up to 365 days in advance
Alerts, notifications and flight status, including “best time” concept

An integral part of Amadeus Airport Resource Management solution
Main features
Altéa Departure Control – Flight Management for Ground Handlers
Achieve excellence for every flight departure
This new generation load control platform enables ground handlers to boost productivity, optimise fuel requirements and ensure efficient flight departures, ramp and load control every time.
Key benefits
Main features
Increase productivity
Significantly improve efficiency of load controllers with automated flight departure monitoring and business rules
Manage all handled airlines flights with a single fully graphical application, and easily switch between flights of multiple carriers in a single view

Increase revenue
Gain load capacity for freight thanks to optimised weights and balance
Help attract leading airline customers

Reduce costs
Centralise load control sites and reduce fuel costs for the airlines through improved accuracy and optimised trim

Increase reliability
Reduce the cost of delays caused by unexpected or late changes and create flight departure excellence and fast turnaround
Benefit from full integration with Altéa Reservation, Altéa Inventory and Altéa DCS Customer Management for Ground handlers
Key benefits
A unique user interface to manage flights from all handled airlines (Altéa or non-Altéa)

Flight activity plan
Very flexible flight activity plan, customisable down to flight level, aircraft type, etc..
Scheduled activities initiated automatically

Flight departure monitoring
Graphical user interface enables monitoring of multiple flights on the same screen
Automated alerts if any task needs special attention

Load distribution and balance
Detailed allocation of passenger weight for complete confidence
Automated and optimised load distribution
Graphical user interface for easy handling
Graphical LIR (Load Instruction Report) sent to ramp
All activities can be fully automated

Staff management
Powerful tools to support shift management, load controller licensing, dangerous goods certification, etc.
Main features
Amadeus Airport Link
Amadeus Airport Link
Ideal for establishing cost-effective communication links between your airport stations and the Amadeus data centre.
Key benefits
Main features
Cut telecommunication costs; the Amadeus Network Team provides fully managed network support with costs and routing efficiency leveraged from Amadeus’ global network

Ensure optimal operation of Altéa DCS and minimise disruption due to communication failure

Replace legacy protocols

Adopt a fully scalable and managed solution
Key benefits
Easy data connection to airport, leveraging Amadeus’ global network

Links customisable by airport, with scalable bandwidth and no limit on the number of terminals per link

Outsourced management of communication network to industry experts

100% IP infrastructure, removing reliance on legacy protocols

Assured service levels and a fully redundant network infrastructure
Main features
Amadeus Airport Fixed
Resource Optimiser

Boost your return on infrastructure investments
Amadeus Airport Fixed Resource Optimiser determines the best resource allocation against the airport flight schedule, basing optimisation on the airport’s key business drivers to reduce delays, minimise costs, maximise revenues and increase operational efficiency. The solution provides a full allocation plan for an operational day, or range of operational days up to one year in advance, with a shared situational awareness of stand and gate allocations within a GANTT style view.
Key benefits
Main features
Optimise use of existing infrastructure
Meet business objectives by optimising all fixed resources, based on multiple key performance indicators (KPIs)
Save costs by postponing infrastructure expansion investments

Improve efficiency
Minimise late stand and gate changes, improve turnaround process with real-time flight data updates shared by all airport partners
Reinforce customer satisfaction, with a clear visibility on all decisions showing impacts on SLAs

Enhance passenger experience with less risk of flight delays
Key benefits
A Web based, community solution
Centrally hosted, but also locally hosted if required
Providing best resource allocation
For long-term, seasonal and short term planning

Optimisation based on multiple weighted KPIs processed simultaneously
Supported by business rules
Conflict and preference rules, for improved KPI performance
Complete plan optimised in a single click

Collaborative decision support tools & dashboard
Decisions based on KPI driven options
Quick resolution of a local conflict (single or more flights)
Full allocation control using a configurable critical time window

Integration with flight management and A-CDM compliance
Shared situational awareness of stands and gates in a Gantt style view
Flight schedules enriched with Amadeus Altéa data up to 365 days in advance
Alerts, notifications and flight status, including “best time” concept

An integral part of Amadeus Airport Resource Management solution
Main features
Amadeus Airport Self-Service Bag Drop
Maximise speed, capacity and flexibility at check-in
Amadeus Airport Self-Service Bag Drop provides a simple, streamlined alternative to legacy baggage drop-off systems. It is a truly common use solution, hardware agnostic, that enables airports to securely manage the end-to-end flow of baggage, from the kiosk to the aircraft. Passengers may drop their bags anytime, anywhere within the airport, without agent assistance. The software is managed in Amadeus’ central data centre and is available for all airlines and all airports.
Key benefits
Main features
Improve operational efficiency
Through a fully automated, centrally hosted multi-DCS solution
Easily deployed on all airlines
Accessible 24 hours a day, 7 days a week

Enhance passenger satisfaction
With a service up to 6 times faster
Available anytime, anywhere in the airport

Increase airport capacity and operational efficiency
Up to 50% more capacity gained with bag drop machines
More flexible use of counter space to serve more airlines
Key benefits
A commonly hosted solution that works with all DCS systems,
and all airlines (Altéa and non-Altéa)

Configurable to the specific requirements of airports and airlines
Full integration with Baggage Handling Systems and local airport baggage policies
Excess baggage revenue collection available

Easy to deploy to all airlines through one single robust network link
No impact on live operations thanks to remote integration
Hardware agnostic
Fully customisable

Limited agent intervention thanks to a largely automated
exceptions management screen flow

Transaction based charging scheme allowing efficient handling
of multi-airline billing

Full alignment with air industry standards and initiatives
(e.g. IATA Fast Travel Initiative, IATA CUSS standards)
Main features
Amadeus Airport
Passenger Verification

Enhance security with a seamless scan & go process
Amadeus Airport Passenger Verification enables a wide range of fully automated passenger checks at various touch points within the airport, using up-to-date airline DCS data. As the passenger proceeds to the departure gate, pertinent data is provided for tailored services and upsell opportunities. Real-time information may be used to make critical decisions for the passenger, as well as for the airline at the departure gate.
Key benefits
Main features
Strengthen security
Perform advanced passenger verification against all airline DCSs and local database

Optimise overall airport throughput (e.g. gate allocation time, slot adherence)
With access to real-time flight and passenger location information at the boarding gate

Enhance passenger experience
Provide travellers with pertinent information on their flights when requested
Offer tailored services (e.g. lounge upgrade when disruptions)
Take advantage of upsell opportunities (e.g. airport loyalty program, duty free allowance)

Enrich airport data
With accurate passenger information for the benefit of airline customers and other airport partners
Key benefits
Boarding pass scanning solution with real-time verification against
Airline DCSs (Altéa or not)
Local airport databases

Centralised system,
allowing a dynamic and easy extension of checks throughout the airport

Easily integration with third party scanners (e.g. boarding tokens, 2Dbarcode boarding pass, compatible with NFC readers)
through a standardised web service XML interface

One single data-source,
with possible data distribution into Business Intelligence systems

An integral part of Amadeus Airport suite of solutions,
supporting products such as resource management and others. Also available as a stand-alone solution.
Main features
Amadeus Altéa
Reservation Desktop

Key benefits
Main features
Simplify ticketing, optimise your revenues
Different PCs with different applications for different customers… Reservation can be a complex and time-consuming task. Altéa Reservation Desktop for Ground Handlers enables easier and faster booking and therefore improves the productivity and service quality of ticketing agents.
Perform reservation
and ticketing tasks easier and faster

Reduce training effort
and associated costs

Enable new staff
to be quickly operational

Improve service quality
with less IT maintenance costs
Key benefits
A single access
to service multiple airlines

Built-in productivity and customer centric tools:
quick PNR, guided workflow, graphical seat maps

Seamless integration
of customer database and CRM systems

Smart tab for remote access
and integration of external websites

Available in 10 languages
(English, French, German, Spanish, Italian, Brazilian, Portuguese, traditional/simplified Chinese, Japanese, Russian)
Main features
Amadeus Airport
Sequence Manager

Amadeus Altéa
Self-Service Check-In

Empower travellers, satisfy all your handled airlines
Altéa Self-Service Check-in for Ground Handlers contributes to reduce your check-in costs and to improve your services to airlines by enabling their travellers to check-in when and where they want, at any airport, for any airline. The solution is composed of three channels (kiosk, internet and mobile) fully integrated with Altéa Departure Control.
Key benefits
Main features
Optimise your operations
By limiting the number of passengers using airport desks

Reduce costs
By lowering the number of counters needed during the day

Improve your customer services
To all airlines (Altéa and non-Altea): by offering a modern self-service kiosk solution at any airport of their choice
To passengers: by optimising your staff allocation to deal with complex requests and deliver customer centric services

Take advantage of perfect integration with Amadeus Altéa DCS
To ensure a consistency of service across channels
Key benefits
Multi-channel self-service
via kiosk, internet and mobile

Fully integrated with Altéa DCS,
ensuring consistent check-in experience across channels

Supports all customer check-in requirements,
including multiple forms of customer identification, seat assignment and multi-passenger check-in

Fully customisable
(branding, screen layout, language, process flow)
Main features
Amadeus Airport
Contract & Billing

Secure your partnerships, optimise your revenues
Amadeus Airport Contract & Billing offers an end-to-end, automated solution to help ground handlers monitor all aspects of their contracts and partnerships, from first negotiations to final billing and reporting. The solution uses mobile devices to ensure real-time tracking and invoicing of all services. All services and activities can be directly traced from the source for billing, with precise data on the service levels provided.
Key benefits
Main features
Maximise revenues
Ensure real-time tracking and invoicing of all services with the use of mobile devices
Limit unbilled services, reduce payment delays with a consistent, full visibility on all services provided

Enhance customer relations while containing administration costs
Increase speed and efficiency through a fully automated process, from negotiation to final billing

Enhance your business analysis
Track costs and revenues
Closely monitor the quality of services provided to customers
Key benefits
Full automation of entire process
From first negotiation to final billing
Using templates with a framework that allows flexibility
Including the new IATA Standard Ground Handling Agreement

All contract details captured
Use of mobile devices to record and track services
Easy generation of documents (e.g. Word and PDF formats) for operations and billing purposes

Traceability of all activities for each service
For quality control and SLA verification
For billing & reporting

Accurate tracking of costs and revenue
For data analysis and forecasting
Main features
Amadeus Altéa Departure Control
Customer Management

Key benefits
Main features
Transform your customer's experiences at the airport
This new generation departure control solution enables ground handlers to boost productivity and increase revenues, while providing differentiated customer services that help enhance passenger experience.
Increase productivity
Increase efficiency of airport agents for check-in, collection of excess baggage charges, boarding, disrupted passenger management...
Automate back-office tasks for multiple carriers without switching systems

Increase revenue
Ensure collection of excess baggage charges and make any seats released at the airport immediately available for re-sale
Facilitate the invoicing process with direct access to data
Help attract leading airline customers

Increase customer satisfaction: for airlines and airlines' passengers
For airlines' passengers
Allow agents to quickly handle simple requests so that more time can be spent on complex and value added personalised services
Provide faster and more intuitive access to a greater range of customer service tools and airline content, improving the overall passenger experience
For airlines
Reinforce customer relationships with the airlines by providing better passenger services, reflecting directly on the airline’s image

Reduce costs
Reduce training costs for new and seasonal staff thanks to the platform’s flexible usability
Reduce operational costs by using fewer check-in counters to handle passenger flows

An efficient IT model
Move to variable IT cost and benefit from shared infrastructure and community development, reducing total cost of ownership
Benefit from full integration with Altéa Reservation, Altéa Inventory and Altéa DCS Flight Management for Ground Handlers
Check-in
Check-in for multiple airlines handled within the same platform
Smart check-in workflows to optimise check-in tasks

Passenger and baggage management
Management of all handled airlines' passengers and updates of customer records within a single fully graphical application, using a unique sign-in
Automated and optimised seating based on passenger preferences (with graphical seat maps)
Real-time integration with inventory and reservation systems allows any seats released at the airport to be immediately available for re-sale
Effective service recovery actions
Consistent priority provided to high-value customers (seating, alternative flights proposal, upgrade, disruption management)
Easy collection of excess baggage charges

Disruption management
Automated or guided re-accommodation of disrupted passengers
Powerful decision-support tool

Boarding management
Customer tracking
Centralised control of flight departure
Integrated dynamic agent alert system
Main features
Key benefits
Amadeus Airport
Contract & Billing

Key benefits
Main features
Secure your partnerships, optimise your revenues
Amadeus Airport Contract & Billing offers an end-to-end, automated solution to help ground handlers monitor all aspects of their contracts and partnerships, from first negotiations to final billing and reporting. The solution uses mobile devices to ensure real-time tracking and invoicing of all services. All services and activities can be directly traced from the source for billing, with precise data on the service levels provided.
Maximise revenues
Ensure real-time tracking and invoicing of all services with the use of mobile devices
Limit unbilled services, reduce payment delays with a consistent, full visibility on all services provided

Enhance customer relations while containing administration costs
Increase speed and efficiency through a fully automated process, from negotiation to final billing

Enhance your business analysis
Track costs and revenues
Closely monitor the quality of services provided to customers
Key benefits
Full automation of entire process
From first negotiation to final billing
Using templates with a framework that allows flexibility
Including the new IATA Standard Ground Handling Agreement

All contract details captured
Use of mobile devices to record and track services
Easy generation of documents (e.g. Word and PDF formats) for operations and billing purposes

Traceability of all activities for each service
For quality control and SLA verification
For billing & reporting

Accurate tracking of costs and revenue
For data analysis and forecasting
Main features
Optimise departures & maximise your runway capacity
Amadeus Airport Sequence Manager optimises flight departure planning, improving predictability and on time performance, even in adverse conditions. Based on key performance indicators (KPI), preferences and pre-defined criteria, the solution enables a shared situational awareness among all airport partners that helps increase efficiency and minimise delays.
Key benefits
Main features
Make your airport ready for next generation A-CDM
enabling compliancy with current and future SESAR standards

Optimise the overall airport capacity
Reduce congestion on the apron areas and taxiways with an optimised departure sequence
Improve runway capacity with a more precise appreciation of the network demand

Increase operational efficiency
Optimise resource allocation and turnaround process thanks to a planning based on shared, real time data
Limit the impact of adverse conditions, in particular with the de-icing procedures

Reduce environmental impact & costs
Limit CO2 emissions thanks to less taxiing and waiting time
Reduce engine maintenance and kerosene costs
Key benefits
Pre-departure sequence planning
Continuous update of the departure sequence
Responding to operational changes and real-time updates

State-of-the-art optimisation algorithm
Based on KPIs, preferences and pre-defined criteria
Adapting to runway capacity and resource availability in real-time

Variable taxi time calculation
Including runway delays and unpredicted factors such as de-icing
Using dynamic reference table or interface with the taxi management system

Main options
De-icing sequence to help maximize the use of de-icing resources and improve the departure during adverse conditions
Decision support for Air Traffic Controller with 'what-if' scenarios in operational mode and an analysis of the impacts of certain user actions
Main features
http://www.amadeus.com/contentstore/home.aspx
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