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Nature of Quality and Quality-control

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Natasha Hamilton

on 16 February 2016

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Transcript of Nature of Quality and Quality-control

Nature of Quality and Quality-control
Measures/techniques

design by Dóri Sirály for Prezi
Quality is the degree of excellence of a good or service. It is important for a business's management team to monitor all aspects of the business so it can maintain or exceed the quality level that its customers expect.
If quality decreases, the business may lose customers to its competitors.

An important part of monitoring quality is soliciting input from the workers who are actually performing the tasks, because they often have ideas that will help them do their jobs with more efficiency.

Ongoing communication is necessary for continuous quality improvement because unexpected issues might occur that affect quality, and management needs to know so the problems can be fixed.
Define Quality
Quality control involves ensuring the degree of excellence of a good or service.
Most businesses use some type of quality control method at work in order to achieve excellence and minimize errors.
Quality control methods vary depending on the type of business, but they are all intended to help the business operate efficiently and correctly.
Quality Control Mehtod
Quality
Continuous quality improvement usually occurs in small increments over time.
The number of changes is dependent on the business's goals.
It is not always necessary to hire additional staff to oversee quality control programs.
The frequency of reports that management requires is dependent on the business's needs, objectives, and procedures.
Continuous Quality Improvement
Standards are specifications that a business uses as a basis for comparing or judging goods, services, or processes.
Management sets standards in order to measure performance in all areas of the business.
If the business is performing below its standards, it needs to take corrective action to improve.
Quality
Quality
A business that strives to continuously improve and achieve quality does not limit communication with its employees, vendors, or customers; rather, its management staff asks for suggestions and ideas for improvement.

Quality
To implement improvements, management must be flexible and allow for change, rather than expect employees to follow rigid, ineffective rules.

Management should develop policies that support the business's goals and satisfy customers, which may help the business to improve its market share. Aggressive actions that aim to eliminate competition may violate antitrust laws.
Quality Control Method
An example of a quality control method might be having two people conduct an inventory count to minimize the possibility that one person will make a mistake.
Businesses do not use quality control methods to organize employees, attract vendors, or guarantee safety.
Why is it Important?
Businesses that have a quality culture usually are able to satisfy customers because they provide a good product and reliable service.

A quality culture often means that employees are constantly trying to do the best job possible, whether it is producing a good or providing a service.

Also, in this type of environment, employees understand that satisfying customers is extremely important because they would not have jobs without customers.
Why is it Important?
A quality culture may not be as convenient for employees because they are expected to always be looking for ways to improve.

A quality culture does not rely on technology because even very simple businesses can be quality-oriented.

Social responsibility is the duty of business to contribute to the well-being of society.
Importance of Quality in Business
Quality plays a vital role in any business
Consumers want the best and want to pay the lowest possible price for products that are of greatest quality.
Quality improvement most often involves the analysis of the performance of your business, products, and services and finding ways to further improve them.
Lean Operations
Definition:
Lean operations are business practices that use as little time, inventory, supplies and work as possible to create a dependable product or service. The less that is used, the less waste occurs, and the more money the business saves. Accuracy is also very important in POS (Point of Sale) systems, and the most accurate systems produce products and services without flaws, so nothing needs to be thrown away.
Ideas Used to Achieve Quality
Six Sigma is a program that emphasizes preventing problems to achieve quality in an organization.

It stresses strict measurements in design and manufacturing as well as motivating people to be highly productive.

Six Sigma focuses on people working together, often in teams, to create a culture of quality that exists in the business and in the business's dealings with customers.
Ideas Used to Achieve Quality
Theory X is an authoritative, traditional view of motivation in which workers were viewed as preferring direction, having little ambition, avoiding responsibility, and wanting security.

PERT, or program evaluation and review technique, is a method of planning work activities.

A Gantt chart is graphic representation of a project's timeline.
QUESTIONS?
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